Reply from Kent Community Health NHS Foundation Trust
Fri, 14 Jun 2019 08:51:22 +0100

Dear Wendy Many thanks for taking the time to write such a detailed review of your recent stay in Faversham Cottage Hospital. It is wonderful to read that three weeks after your injury you are now back at home and walking unaided. We are pleased all your care needs were met and that there were plenty of enjoyable and varied activities to occupy you during the day. It is also good to know that staff went out of their way to make it possible for all patients to be involved and that their particular interests were taken into account. We will ensure your kind review is shared with the whole team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0300 123 1807 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk

I cannot praise highly enough this wonderful little hospital and it's absolutely lovely, caring staff. My 98 year old mother has just spent two weeks there, recovering from injuries sustained when she was mugged. The hospital staff went out of their way to make her feel comfortable and safe, showing her great personal kindness and understanding, as well as dealing with her various medical needs in a highly professional and thorough way. My mother was obviously traumatised by what had happened, as well as being in a lot of pain. The genuine human warmth shown to her by everyone at the Cottage Hospital - not just the doctors and nurses but also the healthcare assistants, physiotherapist and even the tea lady - did a huge amount to reassure my mother and speed her recovery. The staff worked brilliantly as a team and, despite all the pressures they work under, nothing seemed too much trouble. The building itself is also very nice and well looked after - and the long visiting hours and pleasant day room are also of great help. But it is the wonderful staff that make it such an outstandingly good place.