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- Hospital Information
- West Berkshire Community Hospital is a care provider near Thatcham and provides mental health care with quality and reviews available to compare on BestcareCompare. This provider has 111 reviews with a rating of 4 out of 5 and a CQC rating of No Rating.
Mental Health Performance The table below is a standard list of mental health care metrics that are complied annually for hospitals in England. You can use this list to see how West Berkshire Community Hospital is doing in areas that may be important to you. Health Metric Detail Indicator Bed occupancy rate 97.9% acute adult beds occupied 97.9% Care planning 7.02 on a scale of 0 - 10 7.02 CQC mental health trust ratings Good 2 Delayed transfers of care 291.18% bed days lost due to delays 291.18% Help out of hours 5.91 on a scale of 0 - 10 5.91 NHS England patient safety notices Good - all alerts signed off where deadline has passed 3 Open and honest reporting Amongst the worst 1 Overall views and experience For average: 7.25 on a scale of 0 - 10 7.25 People on CPA followed up within 7 days of an inpatient discharge 97.3% of people were followed up 97.3% Percentage of staff receiving job-relevant training, learning or development in past 12 months 83.84% received relevant training/learning/development 83.84 PLACE patient led assessment of the care environment: condition, appearance, maintenance 98.9% 98.9% PLACE patient led assessment of the care environment: privacy, dignity, wellbeing 96.7% 96.7% Proportion of admissions gate-kept by CRHT teams 99.4% of admissions 99.4% Proportion of people receiving physical health advice and support from community services 5.06 on a scale of 0 - 10 5.06 Recommended by staff 3.88 out of 5 3.88 -
Care Provider Location and near by additional services
Patient Ratings Excellent 66Good 9Ok 9Poor 4Terrible 23Patient Reviews
West Berkshire Community Hospital
By: Annette Holloway Rating:.. 
Sep 25 2019 Many , many thanks to all the staff of Base 2, Highclere ward. You were brilliant in the care of my late father Tony Deacon. The Rainbow room was amazing. My sister slept over a few nights. All staff and doctors went over and above their duties.
Original Comment Report...Reply from Berkshire Healthcare NHS Foundation Trust
Thu, 26 Sep 2019 09:21:04 +0100
Dear Annette, Thank you for your posting and please accept my condolences following the loss of your father. We are pleased that you and your family were happy with the care provided at West Berkshire Community Hospital. I will share your feedback with staff concerned. I am sure that they will appreciate this. Yours Faithfully, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust Tel: 01189605027 E mail: bht@berkshire.nhs.ukWest Berkshire Community HospitalBy: Anonymous Rating:.. Sep 12 2019 Reply from Berkshire Healthcare NHS Foundation Trust
Mon, 23 Sep 2019 16:14:26 +0100
Dear Sir or Madam, Thank you for your posting and kind comments. We were pleased that you were happy with your choice of service and that the care you received met your expectations. I have shared your feedback with staff concerned. I am sure that they will appreciate this recognition for all of their hard work. Kind Regards, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHJS Foundation Trust Tel: 01189605027 e mail: bht@berkshire.nhs.ukWest Berkshire Community HospitalBy: Lynn Everett Rating:.. Sep 10 2019 I have regular colonoscopies and came yesterday feeling very anxious and tearful due to a very traumatic colonoscopy 7 years ago. The staff put me at ease straight away as they listened to me and showed that they cared. They went the extra mile to make me feel at ease and stayed with me reassuring me the whole time. I felt incredibly well looked after and blessed by the whole team. The dr was amazing with explaining everything to me and helping me to understand some things I have never been told before. I feel you have taken some of my fears and anxiety away and will be asking if i can PLEASE come back to you in 3 years time. Thank you so much. I can’t explain how much the whole team worked so well together, supporting one another and caring in such a beautiful way. You truly are amazing. Thank you so very much. You made a horrible painful procedure more bearable than it ever has been before.
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