 |
| Loading.... |
- Hospital Information
- Prospect Park Hospital is a care provider near Reading and provides mental health care with quality and reviews available to compare on BestcareCompare. This provider has 100 reviews with a rating of 4 out of 5 and a CQC rating of No Rating.
Mental Health Performance The table below is a standard list of mental health care metrics that are complied annually for hospitals in England. You can use this list to see how Prospect Park Hospital is doing in areas that may be important to you. Health Metric Detail Indicator Bed occupancy rate 97.9% acute adult beds occupied 97.9% Care planning 7.02 on a scale of 0 - 10 7.02 CQC mental health trust ratings Good 2 Delayed transfers of care 291.18% bed days lost due to delays 291.18% Help out of hours 5.91 on a scale of 0 - 10 5.91 NHS England patient safety notices Good - all alerts signed off where deadline has passed 3 Open and honest reporting Amongst the worst 1 Overall views and experience For average: 7.25 on a scale of 0 - 10 7.25 People on CPA followed up within 7 days of an inpatient discharge 97.3% of people were followed up 97.3% Percentage of staff receiving job-relevant training, learning or development in past 12 months 83.84% received relevant training/learning/development 83.84 PLACE patient led assessment of the care environment: condition, appearance, maintenance 98.9% 98.9% PLACE patient led assessment of the care environment: privacy, dignity, wellbeing 96.7% 96.7% Proportion of admissions gate-kept by CRHT teams 99.4% of admissions 99.4% Proportion of people receiving physical health advice and support from community services 5.06 on a scale of 0 - 10 5.06 Recommended by staff 3.88 out of 5 3.88 -
Care Provider Location and near by additional services
Patient Ratings Excellent 58Good 9Ok 8Poor 8Terrible 17Patient Reviews
Prospect Park Hospital
By: Anonymous Rating:.. 
Sep 17 2019 Reply from Berkshire Healthcare NHS Foundation Trust
Thu, 19 Sep 2019 08:21:11 +0100
Dear Sir or Madam, Thank you for your posting and I am sorry to learn that you have experienced problems when parking at Prospect Park Hospital. I have been in touch with one of our senior managers. You are quite right to point this out and staff should not be parking in these bays if they do not have a disabled badge. As a Trust we are taking steps with our PFI partners to ensure that all parking rules and restrictions are enforced, we are also reviewing our current footprint in order to maximise current space. If you continue to experience problems of this nature, please do not hesitate to contact me directly. Yours Faithfully, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust. Tel: 01189605027 e mail: bht@berkshire.nhs.ukProspect Park HospitalBy: Anonymous Rating:.. 
Sep 16 2019 My father spent 10 days in the Oakwood Unit recovering from a bad fall. I want to say up front that the nursing was efficient and caring, and was very much appreciated. However, communications were VERY poor.. in fact non-existent. We were not told what his treatment plan included, or even if there was such a plan. Finding someone to talk to was difficult, and the phone was almost never answered. Even getting into or out of the unit was hard ... standing outside 5 minutes sometimes to be admitted. Something that is not easy for my 88 year old mother. Discharge was equally chaotic. We were told the wrong date, then when that was resolved we only learned the day before he was discharged. There was no discussion of follow-up therapy or drug regimen .. all we got was a bag with medication and some cryptic hand written notes about which to take when. Now I totally understand resources are strained, but no communication at all really isn’t acceptable, especially as the units own literature stresses how communication is so big a part of the healing process.
Original Comment Report...Reply from Berkshire Healthcare NHS Foundation Trust
Tue, 17 Sep 2019 15:11:57 +0100
Dear Sir or Madam, Thank you for your posting and I am sorry to learn that communication was not to your satisfaction at the Oakwood Unit. Please contact me directly, in confidence, so that we can discuss your concerns in more detail and provide you with a full response. Alternatively, you could contact your local Healthwatch organisation for assistance. They are the consumer champions for Health and Social Care. Contact details can be found on our website; www.berkshirehealthcare.nhs.uk Yours Faithfully, Trevor Lyalle Patient Advice & Liaison Service. Berkshire Healthcare NHS Foundation Trust. Tel: 01189605027 e mail: trevor.lyalle@berkshire.nhs.ukProspect Park HospitalBy: Anonymous Rating:.. Sep 11 2019 Reply from Berkshire Healthcare NHS Foundation Trust
Tue, 17 Sep 2019 15:43:29 +0100
Dear Sir or Madam, Thank you for your posting and I am sorry that you were unhappy with the care provided at Prospect Park Hospital. Please contact me directly, in confidence, so that we can discuss this in more detail and provide you with a full response. Alternatively, you could contact your local Healthwatch organisation for assistance. Healthwatch are the consumer champions for health and Social Care. Contact details can be found on our website; www.berkshirehealthcare.nhs.uk Yours Faithfully, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust. Tel: 01189605027 e mail: bht@berkshire.nhs.uk- Write a Review
(49)
(100)
(0)