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- Hospital Information
- Monkwearmouth Hospital is a care provider near Sunderland and provides mental health care with quality and reviews available to compare on BestcareCompare. This provider has 19 reviews with a rating of 4 out of 5 and a CQC rating of No Rating.
Mental Health Performance The table below is a standard list of mental health care metrics that are complied annually for hospitals in England. You can use this list to see how Monkwearmouth Hospital is doing in areas that may be important to you. Health Metric Detail Indicator Bed occupancy rate 85.6% acute adult beds occupied 85.6% Care planning 7.02 on a scale of 0 - 10 7.02 CQC mental health trust ratings Outstanding 1 Delayed transfers of care 3.92% bed days lost due to delays 3.92% Help out of hours 6.45 on a scale of 0 - 10 6.45 Improving recording of outcomes information for people receiving treatment 86.7% of people on the Care Programme Approach who have outcomes recorded via HoNOS 86.7% NHS England patient safety notices Good - all alerts signed off where deadline has passed 3 Open and honest reporting As expected 2 Overall views and experience For average: 7.18 on a scale of 0 - 10 7.18 People on CPA followed up within 7 days of an inpatient discharge 97.4% of people were followed up 97.4% Percentage of staff receiving job-relevant training, learning or development in past 12 months 78.55% received relevant training/learning/development 78.55 PLACE patient led assessment of the care environment: condition, appearance, maintenance 95.8% 95.8% PLACE patient led assessment of the care environment: privacy, dignity, wellbeing 93.6% 93.6% Proportion of admissions gate-kept by CRHT teams 100.0% of admissions 100.0% Proportion of people receiving physical health advice and support from community services 5.88 on a scale of 0 - 10 5.88 Recommended by staff 3.87 out of 5 3.87 -
Care Provider Location and near by additional services
Patient Ratings Excellent 11Good 5Ok Poor Terrible 3Patient Reviews
Sunderland Psychological Wellbeing Service
By: Anonymous Rating:.. 
Jul 7 2019 Reply from Northumberland, Tyne and Wear NHS Foundation Trust
Wed, 31 Jul 2019 14:54:06 +0100
Thank you for your feedback, it is very much appreciated. We continually strive to provide high quality care, and we are pleased to hear that you are satisfied with the services we are providing. We wish you well in your ongoing recovery.Sunderland Psychological Wellbeing ServiceBy: Ella Rating:.. 
Feb 2 2019 Reply from Northumberland, Tyne and Wear NHS Foundation Trust
Mon, 18 Feb 2019 17:03:41 Z
Ella, I am very sorry to hear you have not had a good experience trying to access our services. Thank you for your feedback regarding the IAPT website. Please be assured we take all concerns raised seriously and we are trying to rectify the current problems regarding the IAPT website. Should you wish to refer yourself we are happy to receive a phone call from you on 0191 566 5654 which is our self referral line and this will ensure you speak to one of our admin team who will then book an appointment for you to discuss your needs with one of our clinicians. Alternatively you could contact the service on 0191 566 5450 and speak to one of the team coordinators who would be happy to progress a referral for you. Kind regards, Heather Blackburn Community Clinical Manager, Community Services (South)Sunderland Psychological Wellbeing ServiceBy: Miss Lisa Wilkinson Rating:.. Aug 9 2018 Reply from Northumberland, Tyne and Wear NHS Foundation Trust
Wed, 29 Aug 2018 14:20:57 +0100
Thank you for your comment and for raising this issue with us. I am very sorry that your experience of our IAPT service has not been a good one. I hope that following conversations you have since had with the service that we are now able to provide you with the support you require and you can now gain benefit from the therapy offered. I hope you find this beneficial and helpful.- Write a Review
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