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- Hospital Information
- Bushey Fields Hospital is a care provider near Dudley and provides mental health care with quality and reviews available to compare on BestcareCompare. This provider has 35 reviews with a rating of 3 out of 5 and a CQC rating of No Rating.
Mental Health Performance The table below is a standard list of mental health care metrics that are complied annually for hospitals in England. You can use this list to see how Bushey Fields Hospital is doing in areas that may be important to you. Health Metric Detail Indicator Care planning 6.98 on a scale of 0 - 10 6.98 CQC mental health trust ratings Good 2 Help out of hours 7.05 on a scale of 0 - 10 7.05 Improving recording of outcomes information for people receiving treatment 90.9% of people on the Care Programme Approach who have outcomes recorded via HoNOS 90.9% NHS England patient safety notices Good - all alerts signed off where deadline has passed 3 Open and honest reporting As expected 2 Overall views and experience For average: 7.11 on a scale of 0 - 10 7.11 People on CPA followed up within 7 days of an inpatient discharge 96.0% of people were followed up 96.0% Percentage of staff receiving job-relevant training, learning or development in past 12 months 82.32% received relevant training/learning/development 82.32 PLACE patient led assessment of the care environment: condition, appearance, maintenance 87.6% 87.6% PLACE patient led assessment of the care environment: privacy, dignity, wellbeing 82.7% 82.7% Proportion of admissions gate-kept by CRHT teams 100.0% of admissions 100.0% Proportion of people receiving physical health advice and support from community services 5.72 on a scale of 0 - 10 5.72 Recommended by staff 3.76 out of 5 3.76 -
Care Provider Location and near by additional services
Patient Ratings Excellent 9Good 1Ok 17Poor 4Terrible 4Patient Reviews
Bushey Fields Hospital
By: Anonymous Rating:.. 
Dec 18 2018 Today I had a review due to my depression and hoping the meeting today would help me. I have left the clinic feeling so angry and frustrated by the care I received! Firstly, the doctor was late for the appointment. No apology but I’m sure if I was 20 minutes late I wouldn’t be seen. Secondly, the doctor rushed the entire meeting. With my depression I already feel like I’m wasting time getting help because that’s how worthless I feel however after getting qualified help that rushed me and took no interest it just backs up my worries and doubts which has, if anything, made me feel even worse. Next, the doctor constantly interrupted me. He would ask me a question and as I was explaining, he would abruptly interrupt me and ask me another question which I found so rude and disrespectful especially how I first started out explaining I often find it hard to talk to people... he hasn’t exactly helped me. Lastly, he continually put words in my mouth. Keeping in mind the whole discussion will be passed back into my GP, I’m certain only about 30% of what he wrote down came out of my own mouth and not his. I was already nervous about having this meeting as I struggle to open up but I needed the help! This has in no way shape or form helped me and in fact made me feel worse about myself! Highly disappointed!
Original Comment Report...Reply from Dudley and Walsall Mental Health Partnership NHS Trust
Wed, 19 Dec 2018 16:21:37 Z
Thank you for your feedback. We are sorry to hear that you didn't have a positive experience of our service. We can explore your issues and concerns further by contacting the Service Experience Desk on SED on 0300 555 0535 or email SED@dwmh.nhs.uk. The Service Experience Desk (SED) is the central point of contact for all concerns and enquiries, whether these are formal or informal complaints, compliments or suggestions. We welcome any comments you may have on the services we provide.Bushey Fields HospitalBy: Lucy hill Rating:.. Aug 25 2018 Reply from Dudley and Walsall Mental Health Partnership NHS Trust
Thu, 13 Sep 2018 14:32:00 +0100
Thank you for your feedback. We are sorry to hear that you didn't have a positive experience of our service. If you can provide us with your contact information via the number or email below we can chase up the referral and explore your concerns and experience further. The Service Experience Desk (SED) is the central point of contact for all concerns and enquiries, whether these are formal or informal complaints, compliments or suggestions. We welcome any comments you may have on the services we provide. You can contact SED on 0300 555 0535 or email SED@dwmh.nhs.ukBushey Fields HospitalBy: Steph Haden Rating:.. 
Jun 11 2019 Reply from Dudley and Walsall Mental Health Partnership NHS Trust
Wed, 17 Jul 2019 16:27:26 +0100
Thank you, Steph, for taking the time submit positive feedback about your recent stay on Malvern Ward at Bushey Fields Hospital. It is so great to hear that you were pleased with the care and treatment you received during your stay and that you found our staff to kind and supportive. We appreciate you posting such lovely comments and we would like to wish you all the very best for the future.- Write a Review
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