Useless, after a long wait and explaining we need few more contact lenses, I was told that I could not order them for my daughter, 17 years old, since she was old enough to do it herself. I was told that if she came personally she could have orfer them. Then I call her and she came, but nothing, it was impossible to order them, we were then told that the prescription expired 4 days ago. So why waiting for 2h and having to call my daughter, who took a taxi to come? Very unprofessional. One particular assistant (Emily) was particularly rude and arrogant. Costumer service at boots has never been so bad.