Well Freckleton - Douglas Drive HC
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2.5 
10 Reviews Well Freckleton - Douglas Drive HC Douglas Drive , Freckleton, Preston Lancashire, PR4 1RY Phone : Web :https://www.well.co.uk.. Email :nhspharmacy.preston.well. EPS : Available Status :
Well Freckleton - Douglas Drive HC is a pharmacy near Preston, Lancashire and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 10 reviews with a rating of 3 out of 5.
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Patient Reviews
 | By: | Suddick king |
| Oct 4 2018 | ||
Too many cooks spoil the broth. Certainly apt for this phamacy.
Prescription handed in mondays. Its never ready even on thursdays. Always the same, 'we're just about to do it now', can you call back.
You call back and on many occasions it is wrong. Something is missing.
They have a terrible system. 7 staff on duty today and still a massive queue.
Not vry good when sometimes it may be life saving medication.
Get your act together!!! Reply from Well Freckleton - Douglas Drive HC Fri, 19 Oct 2018 10:33:05 +0100 Dear Sir/Madam, Thank you for taking the time to leave your feedback regarding the Freckleton store. I would like to apologise for any upset or inconvenience caused. We expect all of our stores to deliver the most efficient and convenient service, so it is really disappointing to read your feedback. Your feedback has been forwarded on to the Regional Development Manager for this pharmacy for them to follow up with the pharmacy team. Once again, please accept my sincere apologies and assurances that your feedback will be followed up. Should you wish to discuss this matter further please contact myself or one of my colleagues by emailing yourexperience@well.co.uk or telephoning 0333 010 2222. Yours sincerely, Katrina Pharmacy Superintendent's Team | ||||||
| By: | Martonmere |
| Oct 3 2018 | ||
I echo many other comments. I order my prescription online. When i go to collect 4 or 5 days later its never ready. The staff say, oh we are just going to do it now. Then its either a long wait or another journey to collect it.
Too many staff and each not knowing what the others are doing. Also staff tend to ignore you and theres always a long queue.
Sometimes items are missing and then phone calls and yet another journey....sometimes half of your prescription is at lytham.
Come on, get your act together. Ive never known such a shambles in my life. Its serious medication and livesare at risk. We as patients depend on you getting this right!!!!
This just isnt good enough!!! Reply from Well Freckleton - Douglas Drive HC Fri, 19 Oct 2018 10:36:19 +0100 Dear Sir/Madam, Thank you for taking the time to leave your feedback regarding the Freckleton store. I would like to apologise for any upset or inconvenience caused. I would also like to thank you for bringing this to our attention, giving us the opportunity to put this right. It is certainly not our intention to deliver a poor customer experience. I have forwarded your concerns to the Regional Manager, who is overall responsible for this pharmacy. Once again, please accept my sincere apologies and assurances that your feedback will be followed up. Yours Sincerely, Katrina Pharmacy Superintendent's Team | ||||||
| By: | Anonymous |
| Aug 11 2018 | ||
After hearing someone in the pharmacy slag off the staff and say how useless they were I felt it appropriate to leave a positive review!
I have used this pharmacy for a while now, and while they’re not always the fastest, mainly due to short staffing numbers, they are polite and helpful
When the doctors surgery have sent your prescription over, it isn’t always there right away, but as they deal with 2 surgery’s and other patients, I’m pretty sure I couldn’t manage it any faster than they do either
The pharmacy manager is an absolute delight. She remembers names and faces and will do anything to help you. I was in this week and was served by a new member of staff who is an asset already and was extremely friendly, apologised for her not knowing the store layout with only starting this week and was a delight to speak to- making all customers feeling welcome and always attending to them promptly
This pharmacy has some terrible reviews but it’s always been outstanding to me. Thanks girls! Reply from Well Freckleton - Douglas Drive HC Tue, 14 Aug 2018 12:22:12 +0100 Dear Sir/Madam, Thank you for leaving your feedback about the Well on Douglas Drive. It is really lovely to hear that you have had nothing but positive experiences whilst using this pharmacy. Along with this the pharmacy manager is always so personable with their customer service skills. All of our pharmacies aim to deliver the best customer service possible, so it is really rewarding to hear your feedback. I will ensure you your feedback is sent to the Regional Manager for this pharmacy and I am sure they will want to congratulate them personally. Once again, thank you for taking the time to leave your feedback. Yours sincerely, Katrina Pharmacy Superintendent's Team | ||||||
