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Rowlands Pharmacy is a pharmacy near Jaywick and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 2 reviews with a rating of 3 out of 5.
Pharmacy Services
(NHS): Chlamydia screening and treatment
(NHS): Needle and syringe exchange
(NHS): Stop smoking service
(NHS): Supervised consumption of medicines
(Non-NHS): Seasonal flu vaccination service (not at risk groups)
Medicines use review (MUR) service
New medicine service
Prescription collection from local General Practices
Prescription delivery service
Private consultation room
Seasonal flu vaccination service (at risk groups)
Care Provider Location and near by additional services
Patient Ratings
Excellent
1
Good
Ok
Poor
Terrible
2
Patient Reviews
Rowlands Pharmacy
By:
Anonymous
Rating:..
Sep 13 2021
Very rude old lady working there, with very strong chavvish accent I could barely understand what she was mumbling. She could have at least been polite or learn to speak proper English.
Rowlands Pharmacy
By:
Ion Man
Rating:..
Aug 1 2018
I've been using this pharmacy for about 5 years and never had any issues. They're always friendly when I visit and very helpful. One issue I had a while ago was staff standing in the car park smoking, not a good advert for and company selling smoking cessation kits. This seems to have stopped now, or they just go round the back. Someone mentioned a chap being unprofessional over the phone back in March. The only male there is not unfriendly, a little abrupt, that's his nature, but he's very good at what he does. If I had one small complaint, it's about prescriptions. Sometimes if they don't go through and they can't find, there's a danger of you going back and forth to the surgery and getting the same answer both ends We issued it the pharmacy have it & We don't have it, the reception have it, which has happened on more than one occasion. There's a good selection of over the counter medicines and everyone seems to know what they're talking about or, if not, they are quick to go seek advice. Original Comment Report...
Reply from Rowlands Pharmacy Thu, 02 Aug 2018 10:30:47 +0100
Dear Sir/Madam, Thank you for your feedback regarding our branch. Please be assured we value all patient feedback, thank you for taking the time to share this with us and allowing us an opportunity to put this right. Your feedback will be shared with the Divisional Business Manager for this area to review your feedback with the branch and put in place actions to inform improvements in the future. Should you have any further concerns please do not hesitate to contact our Patient Experience Team by emailing complaints@rowlandspharmacy.co.uk
Rowlands Pharmacy
By:
Anonymous
Rating:..
Mar 29 2018
So every month I have to chase up prescriptions and every month the fella is extremely rude on the phone, this morning he refused to tell me if my prescription was in until he gave me a lecture thus preventing other people who are in the queue behind me getting through, I said I just need to know if my medication is there as I ordered it 5 days ago and they will be shut over the Easter period to be spoken to unprofessionally and totally rude manner, in total this took 40 minutes and am now running late for work?? I sincerely hope he doesn’t treat older people like this as it’s totally stressful every month unfortunately! Was fine before he started had no problems. Original Comment Report...
Reply from Rowlands Pharmacy Tue, 03 Apr 2018 09:29:21 +0100
Thank you for taking the time to share your experience as we welcome all patient feedback as this provides us with a valuable insight into our services from the patient’s perspective and can inform service improvement. Please be assured that we are very sorry to learn of your experience of this branch. Our Patient Experience Team would like an opportunity to discuss this incident with you and reassure you. Please contact them on 01928750548 or via email on complaints@rowlandspharmacy.co.uk.
