Heathfield Court Care Home

Heathfield Court is a home that doesnt just care for its residents, but cares about them. You should all be proud of what you are providing at your home. We as a family are certainly forever thankful.
Original Comment Report...

I just wanted to say a big thank you to all at Heathfield for the exceptional care they are providing to my Mum. A couple of weeks ago, Mum was taken to A&E with a chest infection. The doctor who treated Mum said that the paperwork provided by the home was the best that she had seen. This together with the fact that they had picked up the infection so quickly meant they were confident enough to send Mum home to be treated instead of keeping her in hospital. I am sure that Mum has recovered from the infection much quicker as a result of this. The ambulance crew who brought Mum back to the home told us that Heathfield is the best care home in the area, not just for the home itself, but from the perspective of the team and the care they provide. Thank you.
Original Comment Report...

We are so happy to have made the move to Heathfield Court. The team made the admission go smoothly and we could see the positive effect almost immediately. The environment is excellent, well thought through with residents in mind. It is calm from the moment you walk through the door with every consideration to residents needs given. However, in my experience the environment, whilst important, is secondary to the care given and the team providing it. I have been so impressed by all the team I have come into contact with, from pre-admission right through to now. It is evident that my mum is safely cared for in the hands of a professionally led, well trained and caring team. All aspects of her care are carefully planned - from the food to the bed linen, from the carers to the nurses, from the admin, housekeeping and maintenance to the activities - I feel confident that Mum is now getting the care she needs and deserves. As an ex-nurse myself, I have high standards and expectations and on behalf of my Mum and my family we are extremely thankful to have her here and to know that in the face of this awful condition (dementia) Mum will be looked after so well. I feel the team at Heathfield Court have been well selected and trained - this is evident in the delivery of care to my Mum and the support given to me and my family. They are a credit to the managers, who continue to be visibly setting high standards of care whilst showing that staff are valued. From my observations in the past this standard of management and leadership will ensure that Heathfield Court keeps its pledge - "exceptional care, no exceptions".
Original Comment Report...