Holland Park Surgery |
|
2.8 
39 Reviews Holland Park Surgery Lower Ground Floor, Kensington Central Library, 12 Phillimore Walk, London, Greater London, W8 7RX Phone : Web :http://www.hollandparksurg.. Email :. EPS : Available .... CQC : 
Status : Closed
Holland Park Surgery is a GP Practice in London and provides a list of services listed below if available. This GP practice has 38 reviews with a rating of 2.8 out of 5 and a CQC rating of Good. |
| Provider Services | ||||
| ||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Holland Park Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,329 individuals have been screened out of a possible 2,592 eligible people.A total of 51.3% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 745 people to hit the required 80% screening target. | 1,329 |
| Cervical Screening Ages 50 to 64 | 746 individuals have been screened out of a possible 1,289 eligible people.A total of 57.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 286 people to hit the required 80% screening target. | 746 |
| Overall number of GP appointments | 6,055 Number of appointments in Aug 2023 from a practice list size of 12,357 patients | 6,055 |
| Face to face appointments | 4,188 Face to Face appointments in Aug 2023 which is 69.2% of the total number of appointments. | 4,188 |
| Home Visits | 69 Home Visits in Aug 2023 which is 1.1% of the total number of appointments. | 69 |
| Telephone appointments | 1,646 Telephone appointments in Aug 2023 which is 27.2% of the total number of appointments. | 1,646 |
| Unknown appointments | 152 Unknown appointments in Aug 2023 which is 2.5% of the total number of appointments. | 152 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
| ||||||||||||
Patient Reviews
 | By: | Anonymous |
| Aug 16 2023 | ||
It seems there is a gap between how receptionists organise themselves and the rest of the team! If you call them, you will find receptionists rude for sake of it, less than knowledgeable, less than interested, shouty and always ready to hang up when they cannot answer questions or if you point to their numerous failures which seems to be their strategy to make patients avoid calling them. Their office manager seems to blindly back their staff which explains all the negative reviews of reception through the years and why the culture has not been changed? However the level of care from GP and the nurses is very satisfactory which makes you feel sorry that their good work is spoilt by their front staff. | ||||||
| By: | Liz |
| Jul 14 2023 | ||
I have always received outstanding medical care at this practice - including throughout the lockdown - and feel very grateful to be a patient of HPS. The medical staff are attentive, thorough, really reliable and committed. I have huge trust for them and always feel impressed by their dedication. My experience of the receptionists is a little more variable - however I am not easily daunted and it has not created any significant problems for me, although it can sometimes be a slightly tricky or testing experience to interact with them. Today though was very different. The receptionist answering the phone was calmly efficient, articulate, courteous and friendly. It was a delight to have had her assistance and I came off the call stunned by her easy and charming professionalism. Thank you! | ||||||
| By: | Anonymous |
| May 10 2023 | ||
After getting off the phone with the GP I felt like I'd been bullied by one very emotionally abusive GP. The way she spoke to me was so appalling, cruel, and unnecessary. It was so unbearable that I literally broke down in tears after eventually escaping the call. It was so shocking to me, and the worst way I'd been spoken to by any GP in absolutely years. completely distressed broken. | ||||||
