WELL STREET SURGERY |
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2.8 
61 Reviews WELL STREET SURGERY 28 Shore Road, South Hackney, London E9 7TA Phone : Web :http://www.wellstreetsurge.. Email :cahccg.wellstreetsurge. EPS : Available .... CQC : 
Status : Closed
WELL STREET SURGERY is a GP Practice in London and provides a list of services listed below if available. This GP practice has 60 reviews with a rating of 2.8 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how WELL STREET SURGERY is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 2,169 individuals have been screened out of a possible 3,502 eligible people.A total of 61.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 633 people to hit the required 80% screening target. | 2,169 |
| Cervical Screening Ages 50 to 64 | 809 individuals have been screened out of a possible 1,145 eligible people.A total of 70.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 107 people to hit the required 80% screening target. | 809 |
| Overall number of GP appointments | 5,952 Number of appointments in Aug 2023 from a practice list size of 14,086 patients | 5,952 |
| Face to face appointments | 5,054 Face to Face appointments in Aug 2023 which is 84.9% of the total number of appointments. | 5,054 |
| Home Visits | 31 Home Visits in Aug 2023 which is 0.5% of the total number of appointments. | 31 |
| Telephone appointments | 841 Telephone appointments in Aug 2023 which is 14.1% of the total number of appointments. | 841 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 26 Video call appointments in Aug 2023 which is 0.4% of the total number of appointments. | 26 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Andrew W |
| Jun 25 2021 | ||
Access by phone is almost impossible. Waits of up to two hours quite possible | ||||||
| By: | Anonymous |
| Feb 2 2023 | ||
Arrogant , rude and unprofessional dr alade . Poor human relations and disgusting service . Patients should avoid this one with a barge pole . Move to a new practice. | ||||||
| By: | Darren N |
| May 10 2022 | ||
Where do I start? I've been with this surgery for over 30 years now. The service provided to the community has become disgraceful. I explained that I had a fear, that I may have breast cancer in my chest. I explained that I didn't want a callback appointment because I had been given two in the past about the same complaint and I didn't receive any calls. The reception staff defended the surgery and continued to tell about the protocol. I explained my frustration and concern only to have the phone put down I me. I'm so glad I record the conversation because I wasn't rude at all or aggressive, I was just concerned that I had contacted the surgery on two occasions regarding the same complaint and got nowhere. I went straight to the Well St Surgery on the same day as having the phone put down on me and spoke to the surgery manager (Karen) and explained my frustration and disgust that a member of staff would be so cruel as to put the phone down on someone expressing such a concern. I was told this matter would be looked into and I would hear back after an investigation was completed. All calls are recorded and I'm glad they are, I also record all calls myself and showed Karen my recording so I'm very keen to learn what the outcome of this investigation will be. I will update this post once Karen has called me back. I have been given an appointment to see a breast specialist now after a painful experience that I hope no one will have to go through again. The surgery is now under new management and I hope that the Surgery returns to the service we all remember. | ||||||
