St Clements Surgery |
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3.4 
63 Reviews St Clements Surgery 38 Bathurst Road, Ilford, Essex, IG1 4LA Phone : Web :http://www.stclementssurge.. Email :redccg.stclementssurge. EPS : Available .... CQC : 
Status : Closed
St Clement's Surgery is a GP Practice in Ilford and provides a list of services listed below if available. This GP practice has 62 reviews with a rating of 3.4 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how St Clement's Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 410 individuals have been screened out of a possible 925 eligible people.A total of 44.3% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 330 people to hit the required 80% screening target. | 410 |
| Cervical Screening Ages 50 to 64 | 223 individuals have been screened out of a possible 351 eligible people.A total of 63.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 58 people to hit the required 80% screening target. | 223 |
| Overall number of GP appointments | 1,689 Number of appointments in Aug 2023 from a practice list size of 4,799 patients | 1,689 |
| Face to face appointments | 690 Face to Face appointments in Aug 2023 which is 40.9% of the total number of appointments. | 690 |
| Home Visits | 173 Home Visits in Aug 2023 which is 10.2% of the total number of appointments. | 173 |
| Telephone appointments | 825 Telephone appointments in Aug 2023 which is 48.8% of the total number of appointments. | 825 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 1 Video call appointments in Aug 2023 which is 0.1% of the total number of appointments. | 1 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Sep 24 2019 | ||
In my opinion, I find the receptionists at this surgery extremely rude and somewhat disrespectful. In the mornings, the staff say that there aren't any available appointments and when we ask that if there are any appointments on any other days, their attitude turns disrespectful and rudely say to us that there aren't any appointments. They also say that there isn't any pre-booking available as well as no appointments available to book online and also don't provide appointments towards specific doctors as to hold them for more long - term patients which I find very frustrating.
On a more positive note, the service provided by the doctors is reasonably good as they provide me with the help that I need and refer me for blood tests or if I need further support. I find this quite helpful as well as supportive towards my family and I even though the service provided by the receptionists are very poor.
In addition, I think that the service provided by the receptionists have to be greatly improved as it isn't to the meagre of standard right now.
Please take positive action IMMEDIATELY. | ||||||
| By: | Anonymous |
| Sep 13 2019 | ||
Just been in to see the doctor for my 15 yr old son suffering from back pain for a few years now. We were initially seen to by a final year medical student who was very professional, friendly, polite, had possessed extensive knowledge on the condition, and extremely thorough...all the qualities one would expect to find in their GP. I wish him all the success and the very best for his final year and in his career. | ||||||
 | By: | Anonymous |
| Jul 29 2022 | ||
St Clements surgery is an absolute disgrace. From the time you call the reception the receptionist will say no appointments are available and this is at 8:15am when the surgery has only been open for 15 minutes. Then when I finally got an appointment after insisting on the urgency for my 5 yr old I go to Doctor Solomon and he opens the door to let us in and without even closing the door he tells us we shouldn’t be here. I was fuming that at least as a doctor have something called patient privacy and close the door!!! He claimed my son had chicken pox and I wasn’t certain as there has been cases of monkey pox and I didn’t know what monkey pox looked like just needed confirmation from a medical professional but instead I’m yelled at whilst all the patient can see and hear me and my child. He didn’t lift his top up just by looking at his face I was told to go and he told me to buy his medicine over the counter. I’m disgusted by the rude inconsiderate behaviour of a senior doctor, Doctor solomon!! Where as I have seen Doctor Chana a few times and she is so amazing, kind and takes the time to listen to your problem and has empathy. It’s such a shame Doctor Chana works in this surgery because I would give her a 5 star rating anytime. | ||||||
