Nexus Health Group |
|
2.9 
61 Reviews Nexus Health Group 2 Princess Street, Elephant and Castle, London SE1 6JP Phone : Web :http://www.princessstreetg.. Email :. EPS : Available .... CQC : 
Status : Closed
Nexus Health Group is a GP Practice in London and provides a list of services listed below if available. This GP practice has 61 reviews with a rating of 2.9 out of 5 and a CQC rating of Requires improvement. |
| Provider Services | ||||
| ||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Nexus Health Group is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 8,727 individuals have been screened out of a possible 16,949 eligible people.A total of 51.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 4,833 people to hit the required 80% screening target. | 8,727 |
| Cervical Screening Ages 50 to 64 | 4,407 individuals have been screened out of a possible 6,400 eligible people.A total of 68.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 713 people to hit the required 80% screening target. | 4,407 |
| Overall number of GP appointments | 27,513 Number of appointments in Aug 2023 from a practice list size of 76,472 patients | 27,513 |
| Face to face appointments | 14,751 Face to Face appointments in Aug 2023 which is 53.6% of the total number of appointments. | 14,751 |
| Home Visits | 82 Home Visits in Aug 2023 which is 0.3% of the total number of appointments. | 82 |
| Telephone appointments | 12,644 Telephone appointments in Aug 2023 which is 46% of the total number of appointments. | 12,644 |
| Unknown appointments | 36 Unknown appointments in Aug 2023 which is 0.1% of the total number of appointments. | 36 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
| ||||||||||||
Patient Reviews
 | By: | Anonymous |
| Sep 26 2019 | ||
I left this practice this morning, and would advise anyone against signing up to it.
The wait times for even getting through to a receptionist are absolutely surreal - 20 minutes sometimes (I've often given up). Then there is what feels like a Catch-22 where you have to get an appointment to get an appointment for the most routine matters (travel immunisations, contraception); the receptionists cannot answer even the most basic questions and cannot pass on any messages. I've even been passed on to the supervisor once, as if I was a problem case. There is not an ounce of goodwill of helpfulness and I often felt that no one cared for my health at all.
It is a shame as whenever I've managed to see the doctors, they are kind and helpful, but the battle with reception and the booking process makes this really not worth it. | ||||||
| By: | Anonymous |
| Sep 21 2019 | ||
ordered repeat prescription 9th sept
1 set of tablets missing/ boots reordered said 48 hrs delivery
went Tuesday not there. Wednesday not there Friday finally there 19th sept | ||||||
 | By: | Anonymous |
| Nov 9 2021 | ||
The reception staff are vile and lie about available apps for routine matters . The attitude is a disgusting- when I have seen a gp they are aware of the terrible reception staff. Being on hold for an hour to get through to receptionists is normal . The manager is never available and now we are told it will take two weeks to get a call back. I have made upheld complaints re reception in the past but nothing changes . Reception often won’t give their names . Give wrong information and put the phone down you if you politely ask them things they do not want to answer. Read reviews all over various sites on the internet that say the same . Time for the Nexus group to take action | ||||||
