The Phoenix Surgery

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  • Provider Information
  • The Phoenix Surgery is a GP Practice in Worthing and provides a list of services listed below if available. This GP practice has 66 reviews with a rating of 2.6 out of 5.

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  • Provider Services
  • Learning disability health check
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  •  Provider Performance
    99
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  • Patient Ratings

    Excellent
    15

    Good
    5

    Ok
    6

    Poor
    17

    Terrible
    23

  •  Patient Reviews

    The Phoenix Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Nov 8 2023

    Blood was due to be taken from my daughter but unfortunately the person could not find a vein in either arm. She then fainted and was sick. Unfortunately there were no sick bowls in the room.

    The Phoenix Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 23 2019

    I have been trying to get in touch with a doctor to discuss a letter from my husbands consultant. It has proved very difficult. Today I tried to discuss this with someone on the phone, only to be told my only way forward was to ring every morning until I got an appointment. When I got distressed the phone was put down on me
    Original Comment Report...

    The Phoenix Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Aug 30 2019

    I visited the surgery one morning this week to sort out a prescription and received fantastic service that was both supportive and empathetic. The Head Receptionist was amazing - she went out of her way and took time to understand what I needed. She clearly explained the process and in order to upskill the team members she was also providing “in the moment” training/coaching to another Receptionist which I felt was brilliant. By the afternoon she had followed through with everything she had promised to do and contacted me to advise the prescription was ready for me. A great example of good service and making patients feel valued.
    Original Comment Report...

    Reply from The Phoenix Surgery
    Wed, 11 Sep 2019 08:03:15 +0100

    Thank you so much for taking the time to comment on our service. I will feed back to the Head Receptionist in particular and the reception team in general with your very kind words.

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    The Phoenix Surgery

    GP Practice in Worthing

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