Willow Green Surgery |
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3.1 
12 Reviews Willow Green Surgery Station Road, East Preston, Littlehampton, West Sussex, BN16 3AH Phone : Web :http://www.willowgreensurg.. Email :willow.green@nhs.net. EPS : Available .... CQC : 
Status : Open
Willow Green Surgery is a GP Practice in Littlehampton and provides a list of services listed below if available. This GP practice has 12 reviews with a rating of 3.1 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Willow Green Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 979 individuals have been screened out of a possible 1,339 eligible people.A total of 73.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 93 people to hit the required 80% screening target. | 979 |
| Cervical Screening Ages 50 to 64 | 830 individuals have been screened out of a possible 1,095 eligible people.A total of 75.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 46 people to hit the required 80% screening target. | 830 |
| Overall number of GP appointments | 8,517 Number of appointments in Aug 2023 from a practice list size of 11,085 patients | 8,517 |
| Face to face appointments | 4,218 Face to Face appointments in Aug 2023 which is 49.5% of the total number of appointments. | 4,218 |
| Home Visits | 83 Home Visits in Aug 2023 which is 1% of the total number of appointments. | 83 |
| Telephone appointments | 3,658 Telephone appointments in Aug 2023 which is 42.9% of the total number of appointments. | 3,658 |
| Unknown appointments | 558 Unknown appointments in Aug 2023 which is 6.6% of the total number of appointments. | 558 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Mar 28 2017 | ||
Having been a patient at the surgery for many years,I have always found the Doctors to be very understanding ,and the one Doctor I like to see who knows my problems, after having many operation,I felt very disappointed on phoning up for an appointment to see them,being told I would have to wait 2 months for an appointment before I could see this doctor,I can understand that they are very busy and the surgery has extra patients.
I believe it is so much better as a patient if you can get to see the same Doctor that knows you than to see someone your have never seen before.Trying to book an appointment online is hopeless ,as no Doctors are ever available,only the health care assistants.
Being told I would have to wait 2 Months, I could not believe it,that must take some beating. | ||||||
 | By: | Anonymous |
| Apr 25 2022 | ||
Appointments with GPs still as rare as hens teeth.Even telephone consults 2 week delay.Invariably econsults (time limited for submission) fobbed off to nurses or parmedics. Despite practice stating mask wearing mandatory for patients attending still observe patients,staff & other visitors failing to wear masks on entering building.. | ||||||
| By: | Willow G |
| Oct 7 2017 | ||
receptionists unhelpful & obstructive at times.
nurses & hcas appear inundated with work while drs are not visible a lot of the time.waiting room either awaiting nurses or empty but no drs appointments available & online system only offers a few appointments usually more than 2 or 3 weeks away. frequent use of locums & new associates who are sometimes not of particularly good calibre.
practice ethos has dipped drastically over last 30 years. Reply from Willow Green Surgery Mon, 05 Feb 2018 11:52:36 Z I am sorry to read the concerns you have mentioned. As you will have heard in national and local headlines, the NHS is under significant pressure; health services are seeing more patients than ever before, people are living with more complex health needs and there are severe financial challenges. Over recent years the investment in general practice has reduced, whilst at the same time the workload is rising dramatically. Non urgent appointments are usually in 2 or 3 weeks’ time. We have introduced telephone triage, where a duty doctor will call patients with urgent health issues, assessing the priority of patients and offering appointments and advice on the day. If you would like to discuss your comments with us or have an issue with a particular clinician, please contact the surgery and ask to speak with Sarah Ferguson, Patient Services Manager. We hope to hear from you. | ||||||
