Kintbury & Woolton Hill Surgery

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    star rating
    3.0
    13 Reviews
    Kintbury & Woolton Hill Surgery
     Newbury Street,
     Kintbury,
     Berkshire, RG17 9UX
    Phone :
    Web :http://www.kintburyandwool..

    Email :.

    EPS : Not Available
    .... CQC : CQC Rating

    Status :
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  • Provider Information
  • Kintbury & Woolton Hill Surgery is a GP Practice in Kintbury and provides a list of services listed below if available. This GP practice has 13 reviews with a rating of 3 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Child health and development
  • Learning disability health check
  • Minor surgery (removal of moles,skin lesions)
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Kintbury & Woolton Hill Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49989 individuals have been screened out of a possible 1,320 eligible people.

    A total of 74.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 67 people to hit the required 80% screening target.
    989
    Cervical Screening Ages 50 to 64799 individuals have been screened out of a possible 1,025 eligible people.

    A total of 78% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 21 people to hit the required 80% screening target.
    799
    Overall number of GP appointments4,183 Number of appointments in Aug 2023 from a practice list size of 9,436 patients4,183
    Face to face appointments2,441 Face to Face appointments in Aug 2023 which is 58.4% of the total number of appointments.2,441
    Home Visits117 Home Visits in Aug 2023 which is 2.8% of the total number of appointments.117
    Telephone appointments1,625 Telephone appointments in Aug 2023 which is 38.8% of the total number of appointments.1,625
    Unknown appointments0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.0
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    4

    Good
    2

    Ok
    2

    Poor
     

    Terrible
    5

  •  Patient Reviews

    Kintbury & Woolton Hill Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Oct 3 2019

    I recently had to have antibiotics and I question If I had to stop my medication. The GP said NO. Upon receiveing the antibiotics I read the leafleet and it clearly stated NOT to take one of my medications. GPs need to keep up to date with medication interaction and read the leafleets contained in the medication.
    Original Comment Report...

    Kintbury & Woolton Hill Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Aug 6 2019

    I put in a repeat prescription for my pain medication as usual on a Friday morning to pick up the following Tuesday! The docs did call and leave a message on the Friday evening that I needed to call them and quote patient notes! Because they phoned at 6pm by the time I could call it was Monday! Of which I did but there was a fault with the line as it kept on going into the answer machine message to when the surgery is closed and I was trying to call in between work, long story short I didn’t get through until today Tuesday the day I’m meant to pick up my prescription!! Any way they refused my repeat prescription because I’m due a medication review!! I thought reviews were yearly as I had one July last year but apparently not it’s every six months! So I’ve ran out of my pain meds and my doctors on holiday for five weeks!!!!! Five weeks!!!! I don’t know any other company that would allow all that time off in one junk! So I’ve got to wait not only for another doc who doesn’t know me to look at my meds, so I could be without my pain medication for another 3 days and my on going other issues I can’t action until my docs back as I’m not starting off at square one with all my medical history as we all know that too many cooks spoil the broth and it gets too complicated! And the receptionist was so surly and rude and said I need to organise myself more! Well actually I did and every review I’ve had before I get reminded well in advance yet I’ve had nothing to say I need a review!! But we all know that doc surgery staff are never wrong yet if we mess up or are 1 min late for anything they rip us apart and start quoting nhs costs!! I’m done with Kintbury surgery you used to be great but now you are utterly useless and I feel like a number and you don’t care! It just shouldn’t be allowed to go with urgent pain meds! your a total let down!!!
    Original Comment Report...

    Reply from Kintbury & Woolton Hill Surgery
    Mon, 09 Sep 2019 20:09:04 +0100

    Thank you for taking the time to provide feedback. It is disappointing to receive such a negative review of our services and I am sorry to hear that you are dissatisfied with your experience of our surgery and team. We work very hard to deliver high quality, safe medical services to all of our patients. I would be very happy to meet with you to discuss the issues you have raised in more detail and to learn any lessons we can from them. Please do get in touch. Many thanks Karen Oakton Practice Manager

    Kintbury & Woolton Hill Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jul 10 2019

    Recent visits have involved requesting items urgently. There's a standard delay (72 hours) for medication but on several occasions front office staff have gone out of their way to get me what I needed - they're polite, friendly and professional. A joy to deal with.
    Original Comment Report...

    Reply from Kintbury & Woolton Hill Surgery
    Mon, 09 Sep 2019 20:16:31 +0100

    I am sorry for the delay in responding to your feedback. Thank you for letting us know that you have found our staff helpful when you had a need to make an urgent request. It is nice for staff to read about the positive impact they can make to patients and feedback is helpful to enable us to shape our services appropriately. Karen Oakton Practice Manager

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    Kintbury & Woolton Hill Surgery, Newbury Street, Kintbury, RG17 9UX

    GP Practice in Kintbury

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