Caythorpe & Ancaster Medical Practice

As a new patient of 3 months I have not had my prescription complete on any of the 3 occasions I have been for my medication. The only reason I am taking the trouble to leave a review is this last time in preparation for a holiday I took the repeat prescription in on Monday first thing and explained I needed it for Friday (5 full working days) and was assured this would be the case. You guessed it - again not ready could I pop back on Monday. I explained no I could not as I would be abroad and voiced my disappointment. The reason so I am told is they “.....have been very busy....” obviously I did not take into account Ancaster is the metropolis of Lincolnshire. The solution is very easy - for those of you who are experiencing the same problems and even as a “newbie” I know of several other people experiencing this - go to Boots and register there - still drop your repeat into Ancaster and Boots will text you when it’s ready they even text remind you to take the prescription into Ancaster. Wonder if any one who is busy has worked in one of the larger cities?
Original Comment Report...

I very recently moved out of the area and have not had the opportunity to change my GP practice. As part of my successful application to the NHS as part of the West Midlands Ambulance Service as an Ambulance Fleet Assistant I am required to have my GP fill out part of a health questionnaire prior to an appointment for a health screening. As Caythorpe surgery is still my registered GP I attempted to request that a GP fill in the section regarding my immunisation history. I was promptly told I could not request anything from the surgery as I no longer resided in the trusts catchment area. I spent a fair amount of time explaining I did not need a physical appointment and that I was on a tight time schedule and therefore did not have time to go to a new GP and have my records transferred before then obtaining the one page of information I needed completed. I was fully aware and happy to pay any charges for this service. Eventually I was told to email my request to them with the document I needed completed, signed and stamped with details of what I needed doing. I was told I would get nothing until payment was received to which I was more than happy to do. However I was given an email address that was undeliverable and created a post master failed from my email provided every time I attempted to send my request. I proceeded to ring the GP surgery again to which they re-iterated the email address but this time with an extra 'dot' they had not previously provided. This new email address again did not work. I was also provided with zero information on means of paying or cost. I am fully aware of the pressures on GP surgeries to provide services to those their trusts deem they are allowed to, but, having explained my situation: that I had not been able to change GP's yet, I was on a tight schedule, the fact I needed no more than 5 minutes of a GP's time, that I did not need a physical appointment and that I was more than happy to pay for the service to ensure I had the information, signature and stamp required I feel that I was fully justified in asking for the help I needed with an application to work for the NHS service and that I should have received help and the service I asked for. Instead I received poor customer service and was more or less told that my situation was of no concern and that the practice was not willing to help. Also having been treated this way and given an undeliverable email address on two occasions, I feel most aggrieved and did not expect such treatment from a service that is in most people's eyes there for the care of the nations citizens. This will cause a delay in my start date as I will have to undergo blood tests, something that could have been avoided had I been treated with respect and offered help. Since 2015 practices have been allowed to register new patients outside their boundary area. As an existing patient who had only very recently moved I fully expected to receive help not barriers and hostility.
Original Comment Report...