Reply from Priory Group Limited
Tue, 26 Feb 2019 14:06:36 Z

We are sorry to hear that you had a negative experience when visiting your friend at The Priory Hospital Woodbourne. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for the patients receiving our services. We are pleased to confirm that we have recently received a 5 star rating from the Local Authority for food hygiene, as part of our continual service improvement. The feedback we receive from our patients, their friends and families is important to us: if you would like to raise your concerns directly, please do contact the Hospital Director on 0121 434 3434 or by emailing complaints@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.