I visited Cardiac Rehabilitation today. 26th October. As usual the team were wonderful and sensitive to peoples needs and capacities. Afterwards, the ward clerk booked my transport (Non-Emergency Patient Transport) and I waited to go home. And waited. And waited. Staff who had seen me waiting earlier looked surprised to see me still there. A patient offered to buy me a sandwich. This was a close repetition of an earlier transport event when the site manager removed me from waiting near Reception and took me to a ward where I could warm up. (Thank you. Im still grateful) I am not allowed to mention names on this review which is a pity because the ward clerk did so well to arrange new transport, chase it up, and keep an eye on the time (which was still ticking by). The Driver had gone to the wrong place, the Cardiology Ward rather than the Cardiology Department but didnt think to check on the other one. The ward clerk noticed how long I was waiting and started chasing the booking. It hadnt been aborted but it had not been restarted, which seems to be a common occurrence in my experience. In the meantime, a driver, a good fellow whose name I would like to add had heard about a patient who had been waiting for hours and put two and two together. Common sense and sense of care for patients led him to where I was waiting. In my dealings with healthcare in Barnet Hospital, staff such as the therapists, doctors and nurses (with one exception...theres always one...) have been marvellous and I am on the road to better health. I had put in a previous complaint to do with hospital transport and that has been taken seriously -- kudos to those on that team. However, the whole system of bookings seems to need a complete overhaul. They dont seem to have learned from the former mistake despite a letter from senior management. Plus, on one booking I was deemed eligible for transport but a second (accidental) booking on the same trip came up as not eligible. That is very telling. That points to inaccurate questioning for eligibility that doesnt reflect the true and realistic state of a patients condition. It makes the decision-making seem arbitrary, not in keeping with common sense, nor the guidance offered by senior managers. Please, please, please will somebody get a grip. The clinical staff are doing their best, the ward clerk did his best, but whats the point if these transport experiences leave my health worse for wear?