Odd eye symptoms. Staff were all very kind and helpful from the Security guards, Receptionists to the triage nurses, eye nurse and the Doctor. I was very anxious but the eye nurse in particular was so professional and reassuring. Not allowed to name her so I hope she reads this review. Hospital is very clean

I got a diagnosis of eye cancer and I needed some operations on my eye to get rid of the cancer. The treatment sounded horrifying and so this was quite worrying for me. So, first of all I want to tell people who might be scared by the idea of the treatment that they need, that they should not worry at all if they are going to Moorfields. The staff all make it their business to help you as much as they can, they are all very kind and will do anything to look after you. You can rely on them. If you have to stay in the hospital there are nice showers and the staff can let you have a towel if you dont have one. The food is fine, its not special in any way but I found it to be absolutely ok. If you like you can order some food in and get it left at reception, then the staff can be persuaded to bring it up! But you dont need to because the hospital food is enough and ok. At night its noisy outside because its London, so bring earplugs, and a sleeping mask would be a good idea as well if your eyes allow. The hospital is very clean, the equipment is very modern (as far as I know from looking at it). The staff are very interested in what they are doing and in their patients and they are very communicative as well. They were very happy to explain everything and to answer all my questions. The surgeon and the anesthetist both took great pains to treat me as a human being and to discuss what they were going to do with me. I felt that they were very busy and important people who related to me as another human and treated me very well. The treatment I got was very carefully and deftly done. Again, thank you. I agree with some other comments that I have read about the appointments and communication for clinics and so on. I think that there could be some improvement in sending out emails and letters. For example I did not receive anything in writing before my operation. On the other hand the specialist nurses proactively contacted me and spoke with me on an individual basis several times. This was the important stuff, all about the operation and treatment, and I thank them for that. However, the trivia of admin was a bit hit and miss compared to my experience with my local district hospital that sent me SMSs the day before appointments to make sure that I didnt forget. Traveling to Moorfields is a little difficult as it serves such a vast area of the country and being in central London, accommodation is rather pricey. I am lucky that I had the means to deal with this, but it might be good for there to be some thought of support for people coming from a long way away who arent as rich as me. So - its a specialist hospital that seems focused on a personal touch and on excellent treatment more than anything else. Its hard to find anything to criticize in that thinking. My thanks and best wishes to the staff.