Heartlands Hospital is a care provider near Birmingham and provides a list of NHS procedures with quality scores and reviews available to compare below if available. This provider has 589 reviews with a rating of 3.9 out of 5 and a CQC rating of No Rating.
Care Provider Location and near by additional services
Patient Ratings
Excellent
322
Good
74
Ok
296
Poor
28
Terrible
27
Patient Reviews
Heartlands Hospital
By:
Rich23
Rating:..
Feb 15 2023
Have been trying to contact the department today 14 times and no one picks up the phone. The calls are being redirected to the CPAP line and this then is not answered. The mask is a critical part of the apparatus and not being able to get a simple replacement even when you offer to go in at ones own inconvenience to collect a spare/replacement. Yes you can leave a message only if you call after 1400hrs, with a possibility they call back next day. Not sure what they think you do on the intervening nights sleep. Poor service.
Heartlands Hospital
By:
echosm77
Rating:..
Aug 19 2018
Positive staff feedback
Reply from University Hospital Birmingham NHS Foundation Trust Fri, 14 Sep 2018 12:08:54 +0100
Responded: 11.09.18
Dear echosm77
Thank you for taking the time to post your comments regarding the x-ray department at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
Heartlands Hospital
By:
Anonymous
Rating:..
Aug 13 2018
Appalling Patient Care
Reply from Heart Of England NHS Foundation Trust Wed, 22 Aug 2018 15:35:42 +0100
Responded: 22.08.18
Dear Anonymous
Thank you very much for your comments regarding your recent experience in Accident and Emergency at Heartlands Hospital.
I am very sorry that you found the response from the receptionist to be unacceptable and the general care and attention by staff to your fathers condition uncaring. If you would like us to look into this matter further, we would need some more information from you to identify your father on our system and his consent that he is happy for us to take this forward. Please contact 0121 424 0808 at your convenience or by email: bhs-tr.Complaints-ConcernsandCompliments@nhs.net
We look forward to hearing from you and once again thank you for providing your comments, patient feedback and a positive patient experience is extremely important to us.
With kind regards
Patient Services
Heartlands HospitalHeartlands Hospital is a care provider near Birmingham and provides a list of NHS procedures with quality scores and reviews available to compare below if avaiBordesley Green East,Bordesley Green,Birmingham,B9 5SS0121 424 2000https://www.bestcarecompare.com/hospital/info/detail.aspx?x1=RR101
350747
Heartlands Hospital, Bordesley Green East,Bordesley Green,Birmingham,B9 5SS
Check out procedure ratings, cqc ratings and patient ratings for the Heartlands Hospital