3 weeks ago I went to Heartlands for the first time for an MRI scan at the new treatment centre. I was very impressed, I went in on time, the staff were all lovely and explained everything to me clearly. The centre is very new and spotlessly clean. Having heard negative comments re Heartlands I wasnt sure what to expect but it was excellent. Im still waiting for the results, which hopefully I will get soon and just wanted to say thank you to the kind and friendly staff.

I attended heartlands after suffering a fall and banging my head which resulted in short term amnesia. During that time i was seen quickly by a nurse, who made sure to explain what was going to happen next. The nurse who was at the front desk was comforting and professional about any queries i had and anything i needed she did it efficiently. The security guard who was on shift that night made sure everyone felt safe, even when it came to dealing with aggressive patients. He made sure we was also all safe outside and was easy to have conversation with which calmed my nerves. My doctor treated me with understanding and asked enough questions to get a thorough idea of what was happening, he gave me a canuala for the first time but i felt calm because he explained every step. They check on you when your in the waiting room and you never feel forgotten. Well done to the heartlands emergency staff.