I attended endoscopy for a colonoscopy, feeling very anxious . I was met by a cheerful receptionist who was very pleasant. I sat and waited no more than 5 minutes before I was greeted by a nurse and shown to a room. The nurse was very efficient and explained everything to me and answered any questions I had. I was 2nd on the list. During my wait I was assured they hadn’t forgotten me and asked was I ok. At approximately 10:00 am I was met by a nurse who from theatre who walked me through to theatre. I wax met by a who were going to look after me whilst I had my procedure. The procedure itself seemed to last forever however one of the nurses held my hand and encouraged me to breathe through any pain. After the procedure I was taken to the recovery where I was met by a team of nurses who couldn’t do enough for me. I want to thank each and every one of you. I was only in the department from start to finish a relatively short time but you are all remarkable people, a wonderful team who made a worrying procedure a lot easier due to the care you showed me. Whilst writing this I have just had a follow up call from the department to see how I am today! I rest my case a very caring team. Thanks.

My husband had an urology surgical procedure yesterday and stayed as an inpatient on ward 12. Every contact from clinician to anaesthetist to nurse to healthcare worker has been wonderful. A calm, caring, friendly and professional environment. Excellent- thank you. Highly recommended.

I was admitted to the Solihull hospital in July for a Gastroscopy and Colonoscopy procedure. I was naturally apprehensive but from the moment I reached the reception area they made me feel very much at ease. The procedures were explained to me and they asked me if I had any questions (which I did) and during the examination I was kept informed as what would happen next. I didnt feel any embarrassment thanks to the assurance of the nurses. I might add there was very little pain. When I was discharged I was given a letter with all the information of what was found and what is going to happen in the future. The following morning I received a phone call from the department checking if I was alright and explained was is going to happen in the next few days and was given a direct phone number to ring if I had ANY concerns or questions. (very reassuring) Thanks to every person that looked after me.