Long waiting times with every review clinic. Appalled that no one is taking initiative that with all data existing on waiting times to take measures to establish a continuous flow of service and prevent patients dissatisfaction and staff burn out. In this new age of working why NHS aid not evolving still stuck with traditional management ways to run service . Respect your patients time and identify your bottlenecks as that’s taking NHS down. Listen to feedback and improvise, identify the areas and learn new way of working. To be customer centric put customer at centre and that will also stop burn out of your staff and increase your retention rate.

All staff are lovely, friendly and easy to talk to. Great service. The only thing that lets it down is the lack of communication for apppintments. Constantly having to chase otherwise i dont get my appts through. Not good when you have cancer.

Waited 3/4 hours to be seen with chronic back pain after fall. Was told it was torn ligaments, no offer of X-ray, returned 4 days later with a letter from my GP recommending an X-ray, another 3/4 hour wait in agony to be told for the second time torn ligaments, eventually the “doctor” sent me for X-ray which resulted in a back fracture. Absolutely disgusting, triage wasn’t much better, told me to go in the waiting room and she would bring me painkillers, she did not and I was in so much pain I didn’t have the strength to remind her. X-ray staff were no better, no sympathy shown whatsoever. Will I use A&E at Redditch again I would say 100% No