Since my last blood test where my name was shouted quietly from a distance and expected to get there in less than 2 seconds before they ask where you are, it seems nothing has changed. Once again I was called from a distance as the staff don’t bother getting up from their chairs, I felt sorry for the elderly lady who had to quickly rush as they kept shouting her name. Phlebotomist (same as last visit) didn’t even look away from her computer when I arrived and wasn’t exactly the most pleasant. Didn’t follow correct procedures for cleansing skin prior to blood test as she lightly wiped for no longer than a second before inserting needle, and once again left a massive painful lump on my arm, which despite many blood tests has only happened once before, which happened to be done by the same person! As a nurse I get that sometimes these things happen however the waiting room was completely empty and they were hardly rushed off their feet to justify this kind of laziness