Today I had a review due to my depression and hoping the meeting today would help me. I have left the clinic feeling so angry and frustrated by the care I received! Firstly, the doctor was late for the appointment. No apology but I’m sure if I was 20 minutes late I wouldn’t be seen. Secondly, the doctor rushed the entire meeting. With my depression I already feel like I’m wasting time getting help because that’s how worthless I feel however after getting qualified help that rushed me and took no interest it just backs up my worries and doubts which has, if anything, made me feel even worse. Next, the doctor constantly interrupted me. He would ask me a question and as I was explaining, he would abruptly interrupt me and ask me another question which I found so rude and disrespectful especially how I first started out explaining I often find it hard to talk to people... he hasn’t exactly helped me. Lastly, he continually put words in my mouth. Keeping in mind the whole discussion will be passed back into my GP, I’m certain only about 30% of what he wrote down came out of my own mouth and not his. I was already nervous about having this meeting as I struggle to open up but I needed the help! This has in no way shape or form helped me and in fact made me feel worse about myself! Highly disappointed!

Reply from Dudley and Walsall Mental Health Partnership NHS Trust
Thu, 13 Sep 2018 14:32:00 +0100

Thank you for your feedback. We are sorry to hear that you didn't have a positive experience of our service. If you can provide us with your contact information via the number or email below we can chase up the referral and explore your concerns and experience further. The Service Experience Desk (SED) is the central point of contact for all concerns and enquiries, whether these are formal or informal complaints, compliments or suggestions. We welcome any comments you may have on the services we provide. You can contact SED on 0300 555 0535 or email SED@dwmh.nhs.uk