What a completely incompetent and negligent service! My Boyfriend was supposed to be seen by someone from this service but, although referred by a doctor in a completely different area who sent across the correct contact details, all correspondence was sent to the wrong address! Not only does that breach all the confidentiality it's also negligent and incompetent- clearly no one actually checks what they send and to who! Following no correspondence from the service, the dr who originally referred explained that my boyfriend had actually been discharged for failing to turn up to an appointment that he was never informed of, without actually checking with the patient or the doctor themselves. As a result we complained and explained how they week entirely at fault when asked to check the address on the referral and the address of correspondence they were different! It's a very good job that the support network he actually has is what it is otherwise blood would most definitely have been on someone's hands. Since moving address we have discovered that a letter has been sent to the gp complaining about our complaint, clearly they do not take kindly to being told of their incompetence and shortcomings and in response have sent a letter which may hamper further treatment. It's good to know at least they realised they had messed up otherwise why bother sending the letter than to try cover their own backs. Another formal complaint is now being submitted and this time it will be followed up.