Kelling Pharmacy is a pharmacy near Holt and provides a list of services listed below if available. The pharmacy has 4 reviews with a rating of 1 stars out of 5.
Pharmacy Services
(NHS): Chlamydia screening and treatment
(NHS): Domiciliary support service
(NHS): Emergency contraception
(NHS): Inhaler technique service
(NHS): Medication review service
(NHS): Post-discharge support
(NHS): Stop smoking service
(NHS): Stop smoking voucher service
(NHS): Vaccination service
(Non-NHS): Blood pressure monitoring
(Non-NHS): Emergency contraception
(Non-NHS): Inhaler technique service
(Non-NHS): Seasonal flu vaccination service (not at risk groups)
(Non-NHS): Stop smoking service
Appliance dispensing
Appointment booking available for consultations
Appointment booking for consultations not required
Medicines use review (MUR) service
New medicine service
Other health professionals onsite
Prescription delivery service
Private consultation room
Public Health
Seasonal flu vaccination service (at risk groups)
Care Provider Location and near by additional services
Patient Ratings
Excellent
Good
Ok
Poor
Terrible
4
Patient Reviews
Kelling Pharmacy
By:
Anonymous
Rating:..
May 27 2015
There is a lack of suitable staff, getting to speak to a pharmacist is very difficult.
As has been said it is often the case of what has been ordered not being available, one suspects stock is at a minimum for cost reasons and there is little actual stock control.
This seems just an add on to make profit for the practice but little thought given to the customer who is rated as a nuisance. Go to a dedicated pharmacy where they will be pleased to see you. Original Comment Report...
Reply from Kelling Pharmacy Thu, 28 May 2015 13:06:47 +0100
Thank you very much for taking the time to give us feedback regarding your experience when you visited our pharmacy in April. I would be very happy to hear from you so that I can look more specifically at the points that you have raised. Please call me, Melanie Moore, Pharmacy Operations Manager, on 01263 712461 ext 243. In the meantime I am very sorry that you have had this experience. I would like to reassure you that we do take Customer Service very seriously and value your opinion as this will help us to provide a better service to all of our patients. Our pharmacist is available between 8.30am and 6.30pm except for a half hour lunch break from 1pm to 1.30pm. The pharmacist is always willing and happy to speak with customers unless she is with a customer already. If this is the case the member of staff serving will ask if you would like to wait until she is available. With regard to an item being out of stock it is difficult to give an accurate explanation without knowing your individual requirements and the date that you visited. However, one explanation could be that the item on the prescription was a particular brand which was unavailable from the manufacturer. If this was the case I would expect the member of staff serving to explain this to you and provide other options on how we could proceed. Alternatively it could be that you had come straight from an appointment with the doctor and it was an item which we do not keep in stock because it is not prescribed very often or has a short shelf life. We can often order the item in the morning and it will be available for you to collect in the afternoon, or if your visit is in the afternoon it will be available the following morning. Thank you once again for your comments and I look forward to hearing from you.
Kelling Pharmacy
By:
Anonymous
Rating:..
May 8 2015
There seems to be a lot of staff but i was still left standing there whilst they all seemed to be having a chat. Staff even walked past and ignored me. I waited a good 10 minutes before i was acknowleged. I might add there was only myself and another person in the place. And she told me she had been back twice already and her prescription still wasnt done. I find 72 hours a ling time too. Never had to wait that long before. I order my prescription online and still have to wait when i get there. Original Comment Report...
Reply from Kelling Pharmacy Thu, 14 May 2015 09:00:14 +0100
These comments are very disappointing. I will try to answer them with the limited information given without dodging the issues which are all very important. 1. Being ignored by the staff, for any amount of time when they are not engaged with any other patients or customers is unacceptable. We have had training on customer service during the last year but in light of this complaint all staff have been spoken to by myself and we will be revisiting the training materials. 2. Returning for medication more than once. This happens more often than we would like but without more information regarding this ladies circumstances I cannot explain the reasons for her. The date of your visit was the beginning of May when we had a Bank Holiday so it may have been due to that but it is pure speculation. We do offer to telephone any patient who needs to return when their medication is ready for collection if that would be helpful. 3. 72 hours for repeat medication. This is not completely in the hands of the Pharmacy as repeat prescriptions are raised in the surgery next door at which point the message is sent to the patient advising when it will be ready for collection. It is then signed by a GP before being sent to the pharmacy for dispensing. Any delay on the prescription reaching the pharmacy will have an impact on the time that it is ready for collection. These answers are brief and general. I will repeat my offer to previous reviewers. If you would like to make yourself known to me, Gill Mott, Superintendent Pharmacist or my Pharmacy Operations Manager, Melanie Moore. We would be happy to answer your complaints in more detail and use the information to help prevent the same issues from happening again.
Kelling Pharmacy
By:
Anonymous
Rating:..
Mar 19 2015
Where do I start? This pharmacy let's the doctors surgery down, myself and partner both have repeat prescriptions and you now have to wait 72 hours once your order has been placed, that's a whole 72 hours to get it right! But no they don't, you turn up to collect after they have emailed telling you when it will be ready, and it's not! Last week a rude assistant said can you come back, it's an 8 mile round trip for me so no, so then you are left waiting, no one apologised to me. I find all the staff in the pharmacy unhelpful and some just plain rude and as I was in the pharmacy again today collecting my partners prescription that rudeness still applies. Original Comment Report...
Reply from Kelling Pharmacy Mon, 13 Apr 2015 09:16:47 +0100
As Superintendent Pharmacist at Kelling Pharmacy I am very sorry to see the comments left above. We have been working hard over the last year to improve all aspects of customer service in the pharmacy and our latest patient survey showed great improvement in all areas, but obviously not for this patient. I would invite this patient to make themselves known to myself or my Pharmacy operations manager so that we can answer any questions and discuss the specific problems they have had in the pharmacy, as the comments 'rude and unhelpful' need addressing at the earliest. However, in the absence of a one to one conversation it is very difficult to address these issues proactively, as I would like.
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