Wivenhoe Surgery |
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3.4 
25 Reviews Wivenhoe Surgery Wivenhoe Medical Centre, Phillip Road, Wivenhoe, Colchester, Essex, CO7 9BA Phone : Web :.. Email :zoe.cronin@nhs.net. EPS : Available Status : Closed
Wivenhoe Surgery is a GP Practice in Colchester and provides a list of services listed below if available. This GP practice has 25 reviews with a rating of 3.4 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Wivenhoe Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,012 individuals have been screened out of a possible 1,361 eligible people.A total of 74.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 77 people to hit the required 80% screening target. | 1,012 |
| Cervical Screening Ages 50 to 64 | 659 individuals have been screened out of a possible 836 eligible people.A total of 78.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 10 people to hit the required 80% screening target. | 659 |
| Overall number of GP appointments | 3,334 Number of appointments in Aug 2023 from a practice list size of 8,862 patients | 3,334 |
| Face to face appointments | 3,327 Face to Face appointments in Aug 2023 which is 99.8% of the total number of appointments. | 3,327 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 7 Telephone appointments in Aug 2023 which is 0.2% of the total number of appointments. | 7 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Aug 6 2019 | ||
"Please write your name, dob and medication on a piece of paper and bring it to the surgery" we don't accept any other method of communication! Obviously I know this is a complete untruth - given that I've been a patient for 5 years and have never handed over a sheet of paper previously. I wonder if next time it will only be accepted in cursive writing! | ||||||
| By: | Anonymous |
| Sep 23 2018 | ||
Travelling in France I realised that I had left most of my Insulin syringes in a hotel frig 170 miles away. Being about to board a ferry home I did not have time to drive back to get them.
I telephoned the surgery on the Thursday evening and asked if an emergency prescription could be raised for my collection on the Saturday.
Calmly and efficiently the receptionist took my details and assured me all would be sorted.
Arriving home late on Friday and using my last drops of the insulin I had. First thing Saturday morning, I went to the local chemist and there was mt prescription of replacement insulin waiting for me
What wonderful service. A great job by the receptionist and thence all concerned. | ||||||
| By: | Wivenhoe S |
| May 24 2018 | ||
I had visited the surgery in person to request a repeat prescription on a Monday morning. The following Monday, I went to the local chemist who informed me that they had never received a prescription. As it was for insulin, I was quite concerned as I had run out.
I immediately phoned the surgery to enquire what had happened.
The receptionist very calmly asked me to hold for a few moments and within 10 seconds, she had identified that the prescription had been sent electronically to the pharmacy the previous Tuesday, the day after I had requested it. She told me not to worry and she would sort it out by phoning the pharmacy.
Within 5 minutes, the receptionist phoned me back and informed me that all was fine, the pharmacy had the prescription and had my insulin ready immediately. I went back into the pharmacy and lo and behold, my prescription was ready
I must commend the receptionist for sorting out my problem and lowering my anxiety in a calming and efficient manner. The whole episode only took a few minutes and she was so helpful and friendly .
However, I have always found all of the staff at the medical centre friendly, helpful and efficient.efficient. Reply from Wivenhoe Surgery Thu, 24 May 2018 10:07:37 +0100 Thank you for your feedback. We aim to provide an efficient and professional service to all of our registered patients and it is always appreciated when we receive such positive feedback. | ||||||
