Glenlyn Medical Centre |
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2.6 
188 Reviews Glenlyn Medical Centre 115 Molesey Park Road, East Molesey, Surrey, KT8 0JX Phone : Web :http://www.glenlynmedicalc.. Email :. EPS : Available .... CQC : 
Status : Open
Glenlyn Medical Centre is a GP Practice in East Molesey and provides a list of services listed below if available. This GP practice has 187 reviews with a rating of 2.6 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Glenlyn Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 2,204 individuals have been screened out of a possible 3,247 eligible people.A total of 67.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 394 people to hit the required 80% screening target. | 2,204 |
| Cervical Screening Ages 50 to 64 | 1,388 individuals have been screened out of a possible 1,915 eligible people.A total of 72.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 144 people to hit the required 80% screening target. | 1,388 |
| Overall number of GP appointments | 5,902 Number of appointments in Aug 2023 from a practice list size of 19,584 patients | 5,902 |
| Face to face appointments | 4,567 Face to Face appointments in Aug 2023 which is 77.4% of the total number of appointments. | 4,567 |
| Home Visits | 96 Home Visits in Aug 2023 which is 1.6% of the total number of appointments. | 96 |
| Telephone appointments | 1,232 Telephone appointments in Aug 2023 which is 20.9% of the total number of appointments. | 1,232 |
| Unknown appointments | 7 Unknown appointments in Aug 2023 which is 0.1% of the total number of appointments. | 7 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Oct 6 2019 | ||
The staff are friendly and try to help. Maybe I've struck lucky but in recent times of need, I have been seen pretty promptly. I don't mind which doctor I see...they all seem fine to me. | ||||||
| By: | Anonymous |
| Oct 4 2019 | ||
Messages are not communicated effectively. Call back is practically non existent. GPs do not follow up when instigating actions. | ||||||
| By: | Anonymous |
| Sep 25 2019 | ||
Every occasion I have to deal with this surgery in some capacity, I discover yet another reason to try and leave. Writing this review, I genuinely do not know where to start.
Appointments are not the easiest to come by, so you have to play the system and book at 8am on the day they are released. Best of luck getting through on the phones, it took me 96 attempts yesterday morning to speak to someone. May the odds be ever in your favour.
I can say with confidence, the chance of you having continuity of care is slim to none. I've had around 10 appointments in three months, and I've seen 9 doctors. You spend 90% of your appointments trying to summarise events and catch them up. Some of them listen, some don't. Not sure If they use a large amount of locums, or have a huge amount of part time GPs, but it does seem to be a different doctor every time.
Multiple issues with the reception/admin team. Basic enquiries such as if a referral letter has been done, where it has been sent etc or when something will be ready usually results in being put on hold multiple times and then a vague response of "call back in a few days" - never get a straight answer. I'm also supposed to get a text message with my blood test results - I've lost count of how many tests I've had and to date I've received one message.
Prescription ordering is a little hit and miss although does seem to have improved slightly over the last year. Most of the time I get what I order; sometimes things need chasing or challenging. Occasionally I will get a message telling me my request has been declined, but not always. Sometimes it gets rejected and you don't know until you go to collect it.
As someone who has been under investigation for several months and needed regular appointments and referrals, I have found the whole experience distressing, frustrating and exhausting. On more than one occasion I have come away emotional feeling like I've wasted my time. | ||||||
