Compass House Medical Centres

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    star rating
    4.3
    40 Reviews
    Compass House Medical Centres
     King Street,
     Brixham,
     Devon, TQ5 9TF
    Phone :
    Web :https://www.compasshouseme..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Closed
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  • Provider Information
  • Compass House Medical Centres is a GP Practice in Brixham and provides a list of services listed below if available. This GP practice has 40 reviews with a rating of 4.3 out of 5 and a CQC rating of Outstanding.

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  • Provider Services
  • Anticoagulant monitoring and dosing
  • Asthma Clinic
  • Child Immunisations
  • COPD clinic with spirometry
  • Diabetes Clinic providing insulin initiation
  • Dressings clinic (nurse led)
  • Joint injections
  • Learning disability health check
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Minor surgery (removal of moles,skin lesions)
  • Pharmacy available on-site
  • Phlebotomy
  • Smoking cessation clinic
  • Travel health without yellow fever
  • Young person's clinic
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Compass House Medical Centres is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491,141 individuals have been screened out of a possible 1,613 eligible people.

    A total of 70.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 150 people to hit the required 80% screening target.
    1,141
    Cervical Screening Ages 50 to 641,231 individuals have been screened out of a possible 1,615 eligible people.

    A total of 76.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 61 people to hit the required 80% screening target.
    1,231
    Overall number of GP appointments8,561 Number of appointments in Aug 2023 from a practice list size of 14,994 patients8,561
    Face to face appointments5,428 Face to Face appointments in Aug 2023 which is 63.4% of the total number of appointments.5,428
    Home Visits109 Home Visits in Aug 2023 which is 1.3% of the total number of appointments.109
    Telephone appointments2,762 Telephone appointments in Aug 2023 which is 32.3% of the total number of appointments.2,762
    Unknown appointments262 Unknown appointments in Aug 2023 which is 3.1% of the total number of appointments.262
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    29

    Good
    1

    Ok
    2

    Poor
    8

    Terrible
     

  •  Patient Reviews

    Compass House Medical Centres
    Review SourceBy:Michael S
    Rating:..Star Rating
    Nov 9 2022

    I rang the surgery am on the 8th November explained my situation and was told a doctor would contact me later that pm. You doctor rang me at 3.30pm and after a discussion he suggested I visit the surgery at 4pm where he examined me. Thank you for an excellent response and treatment. Michael Schiller Paignton

    Compass House Medical Centres
    Review SourceBy:Compass H
    Rating:..Star Rating
    Aug 22 2019

    I am writitng this review on behalf of myself and my husband, since we have moved to this practice the service we have received has been just excellent, from the receptionists, nurses and doctors, the surgery is lovely and clean and has a very peaceful relaxing atmosphere. Thepractice is very unto date, from using the internet to get prescription, to a weekly news letter. When you make a query through Econsult the surgery ALWAYS gets back to you, and everyone treats you with respect and helps you with any knowledge that you require concerning your problem. This is undoubtedly the best docts surgery that we have been part of for years. Thank you Compass House you do a great job!
    Original Comment Report...

    Reply from Compass House Medical Centres
    Thu, 22 Aug 2019 13:28:23 +0100

    Thank you for lovely review. Your comments have been passed to the whole team who really appreciate you taking the time to leave this feedback. Kind regards The Compass House Team!

    Compass House Medical Centres
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Aug 9 2019

    Just a quick comment on my frustration at the fact I wasn't able to speak to someone to book an appointment today. I tried at least a dozen times during the morning to get through to a receptionist, sometimes waiting on the phone for up to ten minutes, listening to the same music or a lady giving me details of various services. Bearing in mind the fact that I was at work and had to leave the phone on speaker phone most of the time, the situation became a bit fraught, not least when I was told I would get through in 4 mins and then 5 minutes later was given the same message. I completely understand what a great volume of callers you must have every day and I'm wondering if it is feasible to have an answer phone where callers could leave a message for a call back, which would eliminate all this frustration - or has this already been tried? That said I cannot fault the practice and its excellent doctors (if only I could get an appointment!)
    Original Comment Report...

    Reply from Compass House Medical Centres
    Mon, 19 Aug 2019 15:05:11 +0100

    Thank you for providing this feedback, we’re sorry you had difficulty getting through to us on the phone. Our Patient Care Advisors strive to answer telephone calls as quickly as possible, but during busy periods the waiting time can be longer, which is why we increased the number of phone lines enabling more patients to be placed in our queuing system rather than getting the engaged tone, which we know can also be frustrating. We have answerphone facilities for non-urgent queries relating to insurance reports, referrals and online access, but we feel having a general answerphone for medical queries could lead to urgent medical conditions not being dealt with promptly and speaking to a Patient Care Advisor in the first instance will ensure calls are triaged appropriately. While patients are in our queuing system messages are played giving general information including how else patients can contact us or to call 999 in an emergency. Patients can arrange certain appointments via online access, as well as viewing test results and ordering repeat prescriptions, please contact the surgery if you would like to set this up if you haven’t already done so. Alternatively you can request non-urgent medical advice via eConsult which is available through our website. Again, we are sorry that you were unable to get through to us, if you would like to discuss anything further please do not hesitate to contact us. Kind regards Compass House Medical Centres

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    Compass House Medical Centres, King Street, Brixham, TQ5 9TF

    GP Practice in Brixham

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