Pembroke House Surgery |
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3.1 
40 Reviews Pembroke House Surgery 266 Torquay Road, Paignton, Devon, TQ3 2EZ Phone : Web :http://www.pembrokehousesu.. Email :enquiries.pembrokehous. EPS : Available .... CQC : 
Status : Open
Pembroke House Surgery is a GP Practice in Paignton and provides a list of services listed below if available. This GP practice has 40 reviews with a rating of 3.1 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Pembroke House Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 2,368 individuals have been screened out of a possible 3,491 eligible people.A total of 67.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 425 people to hit the required 80% screening target. | 2,368 |
| Cervical Screening Ages 50 to 64 | 1,816 individuals have been screened out of a possible 2,498 eligible people.A total of 72.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 183 people to hit the required 80% screening target. | 1,816 |
| Overall number of GP appointments | 13,444 Number of appointments in Aug 2023 from a practice list size of 25,937 patients | 13,444 |
| Face to face appointments | 8,051 Face to Face appointments in Aug 2023 which is 59.9% of the total number of appointments. | 8,051 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 5,393 Telephone appointments in Aug 2023 which is 40.1% of the total number of appointments. | 5,393 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Aug 1 2023 | ||
The receptionists are NOT helpful. They are determined to prevent patients speaking to or seeing a Dr. I eventually persuaded the receptionist to fill in the required triage form (which she had difficulty in doing and took 10 mins - so I would have really struggled) and waited 4 weeks for an appointment at Pembroke with a Nurse Practitioner who advised me to go to the walk-in unit at Newton Abbot. When we arrived at Newton Abbot and saw the head nurse we were told that the unit only advised and treated patients with conditions incurred in the last few days and that I should NOT have been directed to them by my surgery for 'an historic' condition. The head nurse at Newton Abbot rang Pembroke Surgery and reported this 'breach of protocol', and requested that a Dr contact me to arrange appropriate treatment. After 4 days no-one had contacted me so I rang Pembroke again and a receptionist told me that I would have to re-start the entire procedure again! I was very upset. Later that day the nurse practitioner I had seen rang me to say that she would arrange an appointment and about an hour later a very helpful Dr rang to say I could expect an appointment at Torbay Hospital. So hopefully I will eventually get the required medical treatment. The receptionists should all be re-trained to help and support patients instead of preventing patients getting the care they need. All the Doctors I have spoken to have been first class. | ||||||
| By: | Sarah G |
| Jan 31 2023 | ||
Always excellent!! Reception staff lovely as long as you ask early never have a problem speaking to Dr same day above and beyond in current climate | ||||||
| By: | Anonymous |
| Jan 4 2023 | ||
They sent someone else's letter with there illness and nhs personal details to My address in mistake are they in partners with mayfield | ||||||
