Orford Surgery

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    star rating
    2.5
    2 Reviews
    Orford Surgery
     The Peninsula Practice,
     Chapman House, Rectory Road,
     Orford,
     Woodbridge,
     Suffolk, IP12 2NN
    Phone :
    Web :http://www.thepeninsulapra..

    Email :.

    EPS : Available
    Status :
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  • Provider Information
  • Orford Surgery is a GP Practice in Woodbridge and provides a list of services listed below if available. This GP practice has 2 reviews with a rating of 2.5 out of 5.

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  • Provider Services
  • Child health and development
  • Learning disability health check
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Minor surgery (removal of moles,skin lesions)
  • Pharmacy available on-site
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  •  Provider Performance
    99
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  • Patient Ratings

    Excellent
     

    Good
    1

    Ok
     

    Poor
     

    Terrible
    1

  •  Patient Reviews

    Orford Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    May 22 2018

    There is no consistency of staff and so every time you need to see a doctor you have to see somebody different and then go through the whole of your medical history each time. It's virtually impossible to get an appointment for less than a fortnight ahead and if you're a man wanting to see a male doctor at Orford you're chances are reduced even further because of the 4 doctors employed only one is male, in fact to my knowledge he is the only male medical staff member, there no male nurses or HCA's. The Orford practice is only open part time further reducing your chances of getting medical care locally. There is, of course, the opportunity to travel a 25 mile round trip to Alderton if you're not unwell and cope with the journey. I feel as if I've been palmed off with the doctors giving me "lip service" to my condition and not taking me seriously enough to investigate further. A couple of years ago i told one doctor that I was suicidal because of the chronic pain I was constantly in. He said "Oh dear. Fill in this form and return it to reception." Which I duly did but no further action was taken. I still feel as though I can't go on like this but don't have the confidence in the practice to ask them for help. Maybe suicide is the answer, at least the doctors would then have one less ill person to have to deal with.
    Original Comment Report...

    Reply from Orford Surgery
    Fri, 08 Jun 2018 14:24:23 +0100

    Dear Patient The surgery is sincerely sorry that you are so dissatisfied with our service, we urge you to contact us directly so we can properly attend to your concerns. It impacts on all of the surgery greatly when a patient reports such suffering and we genuinely want to help you but of course are helpless without knowing your details. Personalised care for each and every patient truly is our aim and we strive hard to provide it. As a rural surgery with a practice boundary of over 80 square miles and limited funds on capacity it is simply not possible to have all three surgeries (Alderton/Orford and Hollesley) open full time. Orford surgery has only ever been open part time as it is a branch site and the duplication of services is something the partners are determined to protect in the shadows of pressures to build large surgeries for 'economies of scale'. In the past year however the surgery has recruited an additional GP to provide more appointments. The Surgery does not nor will distinguish between gender difference (in the same light as race/disability etc) as we employ staff on merit but if there was a particular need to see a particular GP in the non-acute setting we would do what we possibly could to facilitate that. So again please let us know directly the detail of your concerns so we can investigate what has gone wrong for you.

    Orford Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Nov 25 2015

    I have never had a bad experience at Orford surgery. They go out of their way to be helpful and have always treated me with the utmost respect
    Original Comment Report...

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    Orford Surgery, The Peninsula Practice, Chapman House, Rectory Road, Orford, Woodbridge, IP12 2NN

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