Consultation appointment received very quickly - very thorough. I was given a date for the operation quickly too. I had to contact the hospital 3 times pre op and found it easy to get through and speak to someone knowledgeable. The day of the op went well - the staff were friendly and efficient and the surgeon came to introduce himself. The op went well!! I was an NHS patient!

Brace yourself, they treat NHS patients like second class citizens, the Titanic. The pre checks are good, surgery day and front line staff poor. Cataract machine broke down on me on the day of surgery. I was under it face covered and scared until they organised themselves. Pre op and post no blood sugar or blood pressure check like the NHS. The cuff on blood pressure machine did not work. So they told me go… and I’m diabetic. No tea or sandwich offered. The coffee tea machine in reception is out of order months now. Optegra, you are not that efficient, that’s why you do NHS work. Treat everyone the same. You need to review your Colindale practice. My father had the same procedure on the NHS. He was treated so well, not allowed to leave until he had been checked and given tea and a sandwich as a diabetic. You discharged me straight away after not checking me over. Poor poor poor!