My daughter attended an appointment with the consultant surgeon 2 months after her ACL reconstruction. It was a moment to pause and reflect on the positive journey that she has had since having her operation at the start of August 2023. Her scars are healing well and her recovery is being monitored carefully by her physiotherapist. We would like to acknowledge our gratitude to all involved in her medical journey. Her needs since having the operation have been met by a body of professional and caring individuals.

I was referred to psychology through a specialist clinic and received amazing care from Jan 2021 to Jan 2022 and could not fault the psychologist I dealt with. He literally saved my life and his care and compassion was fantastic. After a short time away from therapy in Dec 2022 I felt I needed re referred. By this time the psychologist I was dealing with had left. I received a letter for a telephone appointment. I emailed the service to explain I could not attend as this was telephone and I was completely deaf. I did not hear until 2 weeks after the appointment was meant to be. I explained I need video call (Microsoft teams) as this has closed captions. I received an email with attachment for meeting but no time. I emailed back asking for a time to which I got no reply. 3 weeks later I received a letter in the post saying I didnt attend and to contact within 14 days if I still wanted an appointment. I emailed the service again to explain I did not attend as I had no time I also explained that I am completely deaf and email is my only communication with the NHS as i cannot always relay on family members to phone for me. Giving the specialist clinic that refers people to psychology the majority of patients are deaf so a lot of them will email. I understand if the email is not regularly monitored however they do provide the email address on letters therefore it should be monitored. I have never heard anything again from this email. I feel that although the NHS is under extreme pressures, allowances should be made for hard of hearing and deaf, especially as this is a psychology service and people are vulnerable and need to speak with someone.