I visited A&E recently with a serious chest infection that had been ongoing for 3 weeks, and for which I hadnt received the correct support within primary care. Every staff member I encountered was friendly, reassuring, and helpful. I was triaged in 5 minutes, and after being assessed by a junior doctor, was seen by a respiratory consultant, who had liaised with my outpatient consultant about the best course of treatment. I left with the correct medication and a 4 month treatment plan, with referrals to outpatients in the coming weeks. The consultant went out of his way to secure medication in liquid form for me, and I experienced staff as trauma-informed, which made a huge, positive difference to my experience as someone living with C-PTSD. I felt seen, heard, and acknowledged, and was taken seriously in my concerns, which were validated. Sending thanks and gratitude to all the staff who supported me.

Had to be ambulanced in with severe abdominal pains to a&e on 25/9/23. Not too long a wait. Sent for a ct scan then on to sacru. The staff in there were great. Moved to f7 with appendicitis. Operated on 26th. Would really like to say how grateful I am to all the staff for the wonderful care I have received. A special thanks to the night staff who were especially attentive.