I attended A&E yesterday after being sent by my gp. From arriing at 4.30pm I was looked after by a number of people in the dept. I first went for an ECG and bloods the gentleman there was lovely, he made me feel relaxed. I then went to Triage again was looked after and made to feel special. A lovely Cardiac nurse then toom me under her wing for the rest of my tim in the dept (which was roughly 2 hours 40 mins). She was amazing explaining everything in detail.. then off to xray again lovel caring staff. I was discharged by the lovely nurse feeling a lot happier than I had in 2 days... well done to you all!! So much pressure but still had time for me.. Thankyou for making my scary visit so pleasent

I would like to highlight my absolute delight at the customer care and service I received at the Royal bolton hospital. Right from entering the hospital (the greeters) and the to the minor Injuries assessment. The gentleman who reviewed me was perfect. He is an asset to the NHS, I did not catch his name but spent almost all day with him throughly being assessed. He was polite, professional and genuinely cared. I was on medication prescribed by portugal Hospital so was a pain rambling on and he took everything in his stride with the upmost professionalism and Care. Thank you so much Doc. So many people complain about the wait and whilst that can be an issue its actually worth the wait due to the passion and care that is taken once you are requiring treatment. I then had to move to g4. Im fairly young, 34 and was in a room of a few elderly women with a couple of them being very challenging. The way the nurses and team looked after her was out of this world. She could become violent and nasty and they never retaliated or took it personally, instead they found a way to calm her down. The staff on g4 are nothing short of superheros and if my mum/nan were ever needed to go on that ward I would be honored due to the special people who work there. Every single nurse and assistant who worked on that ward for my stay 12.10.23 - 17.10.23 should be given an award. I hope they are all recognised. They are an asset to the national health service and while I was dreading my stay from previous experience, this was the complete opposite almost wanting to stay. So many people have negative comments about the national health service and nurses so I thought it was very important to share my experience. Happy for you to contact me if you need anymore jnformation but please recognise this ward (g4) and the gentleman who dealt with me in minor injuries. Have a great day. Kind regards Miss Zara Coen

As a result of an eye test for new glasses I had an examination at Waters Meeting Clinic as glaucoma was suspected. As these tests were inconclusive I was sent to the Ophthalmology Clinic at the Hospital. After further tests the Doctor was unsure of the reason for a defect in my left eye. He made and appointment for me for an MRI head scan. This happened two weeks later. I had an appointment in the Retina Clinic three weeks later and further tests. The Doctor told me the head scan result was clear and the defect was nothing to worry about and that I could possible have had it from birth. I was discharged. The service and attention I received throughout was excellent, carried out by dedicated, friendly, passionate staff at all levels. Thank you very much, I am so grateful.