Mental Health Dept. Extremely grateful to all staff on Medlock Ward at Trafford General. I can honestly say that I witnessed the team working their socks off to provide top quality care during my stay. Extremely caring and professional set up across the team from doctors to nurses, physiotherapists, occupational therapists, advocacy workers and cleaners. My only piece of negative feedback relates to staffing numbers. I feel this ward needed more nursing staff on duty due to the large number of patients, including some of an unpredictable nature. I do not feel the work rate of the nursing staff is sustainable long term and feel these amazing individuals need to be protected to ensure they can stay healthy enough to keep up their good work. Thank you to all the team

Reply from Manchester University NHS Foundation Trust
Tue, 16 May 2017 09:26:34 +0100

Mrs Lisa Dunn, Directorate Manager would like to thank you for your recent comments and for taking the time to write to us. We are extremely pleased to read that you felt the care you received from the Endoscopy Department was of a high standard. We are always grateful for feedback about our staff and our services. In turn we aim to use these to celebrate good practice or look to bring about improvements where needed. Mrs Dunn has passed on your comments to the Endoscopy Department so they can share your kind sentiments with the wider team. Once again thank you for spending the time to comment on us so positively and we wish you well for the future. The Patient Experience Team.

Reply from Manchester University NHS Foundation Trust
Tue, 09 May 2017 11:54:25 +0100

Thank you for your comments posted on the NHS Choices website regarding your care at Trafford Urgent Care Centre on 22nd April 2017. It was kind of you to take the time to write and compliment the staff, as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that the treatment and care you received following your head injury was to a high standard. Please be assured that your comments have been passed to the Nursing Manager for the Urgent Care Centre for sharing with all of the care centre staff. The Patient Experience Team.