Castlegate and Derwent Surgery |
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2.4 
48 Reviews Castlegate and Derwent Surgery Cockermouth Health Centre, Isel Road, Cockermouth, Cumbria, CA13 9HT Phone : Web :http://www.castlegateandde.. Email :gp-a82021@nhs.net. EPS : Not Available Status : Closed
Castlegate and Derwent Surgery is a GP Practice in Cockermouth and provides a list of services listed below if available. This GP practice has 48 reviews with a rating of 2.4 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Castlegate and Derwent Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,902 individuals have been screened out of a possible 2,400 eligible people.A total of 79.3% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 18 people to hit the required 80% screening target. | 1,902 |
| Cervical Screening Ages 50 to 64 | 1,623 individuals have been screened out of a possible 2,037 eligible people.A total of 79.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 7 people to hit the required 80% screening target. | 1,623 |
| Overall number of GP appointments | 8,766 Number of appointments in Aug 2023 from a practice list size of 18,081 patients | 8,766 |
| Face to face appointments | 4,901 Face to Face appointments in Aug 2023 which is 55.9% of the total number of appointments. | 4,901 |
| Home Visits | 96 Home Visits in Aug 2023 which is 1.1% of the total number of appointments. | 96 |
| Telephone appointments | 3,196 Telephone appointments in Aug 2023 which is 36.5% of the total number of appointments. | 3,196 |
| Unknown appointments | 3 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 3 |
| Video call appointments | 570 Video call appointments in Aug 2023 which is 6.5% of the total number of appointments. | 570 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Sep 4 2023 | ||
Handed in a perscription from a consultant on the Wednesday a.m., attempted to collect perscription on Saturday - it had not been handed to either of the 2 pharmacies. Tried surgery first thing Monday morning to be told 72hrs wait was only for repeat perscriptions. Those like mine would take up to a week! The receptionist was extremely rude and not the least bit helpful. She told me if my usual pharmacy did not collect my perscription by 3pm I would not get it until Tuesday. I told the receptionist in that case to hand it to the on site pharmacy. I Contacted Consultant's Secretary who contacted GP to say my perscription was urgent. I have just been to the on site pharmacy 18.30 to be told it has not been filled. I ask you. The inefficiency of this practice is unbelievable | ||||||
| By: | Kath |
| Aug 8 2022 | ||
SHOCKING !!!!!!!!! The staff are beyond rude and the mistakes made are crazy. A staff member and how she brought me to tears almost put me over the edge | ||||||
| By: | AINLEY. B |
| Jul 27 2022 | ||
On 20/07/22 requested a prescription. 7days later the doctor had not cleared the repeating prescription. Rang the recommended prescription enquiry line @ 1030 hrs & 1115hrs to be told the line was closed and is only open between 10AM & 12 PM !!!. WHEN IS THIS SERVICE AVAILABLE? | ||||||
