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Mental Health Performance |
The table below is a standard list of mental health care metrics that are complied annually for hospitals in England. You can use this list to see how Cassel Hospital is doing in areas that may be important to you. |
Health Metric | Detail | Indicator |
---|---|---|
Bed occupancy rate | 89.7% acute adult beds occupied | 89.7% |
Care planning | 6.49 on a scale of 0 - 10 | 6.49 |
CQC mental health trust ratings | Requires Improvement | 3 |
Delayed transfers of care | 3.77% bed days lost due to delays | 3.77% |
Help out of hours | 6.14 on a scale of 0 - 10 | 6.14 |
Improving recording of outcomes information for people receiving treatment | 69.8% of people on the Care Programme Approach who have outcomes recorded via HoNOS | 69.8% |
NHS England patient safety notices | Good - all alerts signed off where deadline has passed | 3 |
Open and honest reporting | Amongst the worst | 1 |
Overall views and experience | Worse than average: 6.35 on a scale of 0 - 10 | 6.35 |
People on CPA followed up within 7 days of an inpatient discharge | 95.9% of people were followed up | 95.9% |
Percentage of staff receiving job-relevant training, learning or development in past 12 months | 82.91% received relevant training/learning/development | 82.91 |
PLACE patient led assessment of the care environment: condition, appearance, maintenance | 86.4% | 86.4% |
PLACE patient led assessment of the care environment: privacy, dignity, wellbeing | 84.3% | 84.3% |
Proportion of admissions gate-kept by CRHT teams | 99.5% of admissions | 99.5% |
Proportion of people receiving physical health advice and support from community services | 4.17 on a scale of 0 - 10 | 4.17 |
Recommended by staff | 3.57 out of 5 | 3.57 |
Patient Ratings | ||||||||||||
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By: | Anonymous |
| Sep 30 2021 | |||
I attended the Cassel for 9 months in 2016; I am now receiving therapy for the trauma it caused. They denied my autism despite having been diagnosed by a professional in that area, and denied any comorbidities. I have ADHD and they told me off if I rocked or was fidgety; they told me I looked like a mental patient. What I learnt at the Cassel was to hide your feelings, otherwise you would be confronted aggressively and your side was not listened to. It felt like everyone was on the attack if you ever felt anything negative. They all tar everyone with the same brush of EUPD/BPD even though I did the SCIDD test and the result showed I didn't have it, which brings me to another point: the research. It seemed unethical that we were required to do research when we were in a hospital for our vulnerabilities, there was no choice in the matter (and if there was a choice, it wasn't advertised). All the patients at the time were very angry and if you were having issues and asked for help, they would chastise you for it and there would be negative accusations. I was told I didn't deserve time. The patients I were with have not improved; some still self-harm, some have anorexia, a couple of suicides happened. When a patient would self-harm they would send them away from treatment which seemed counter intuitive to me. It was like a punishment, especially when you came back to the anger of the community meetings. The staff made assumptions about me and if I stood up for myself and said it wasn't true they would attribute it to personality disorder. I wasn't treated as a person. My words had very little weight. Both patients and staff worked with assumptions as if they were true. My truth didn't matter. There was no follow up after discharge and there was essentially nothing there unless you lived in London. For someone with autism, it was a very high stress environment with no escape. But of course, according to the Cassel who are not experts on autism deemed me not to have it. When I left the Cassel, I had learnt to hide my emotions so well that even I didn't know what I was feeling. I now have to try unpicking that in therapy. There was no choice when attending treatment; you had to attend all groups whether they helped or not. My medication remained unchanged despite my symptoms. Even years later, I feel violated by my time at the Cassel by the patients and staff. I feel like I came out with more problems than what I had previously. The one positive was the one to one therapy, but I feel I could have had that in the community if it was available and would have been better off in that sense. It was the one space I felt listened to and a place without major conflict. Perhaps I got a particularly confrontational set of patients when I attended, but the staff would egg them on. It didn't feel helpful. |
By: | Anonymous |
| Jul 6 2019 | |||
Reply from West London NHS Trust Thu, 12 Sep 2019 07:39:00 +0100 I am really sorry to hear that your experience of staying at the Cassel Hospital was awful. I will share this feedback with the managers but would also like to invite you to email further details of your stay to [pals@wlmht.nhs.uk](mailto:pals@wlmht.nhs.uk) we can then look further into the concerns you have raised. Many thanks Sara Kerry Patient Experience Coordinator |
By: | Anonymous |
| Mar 6 2019 | |||
Reply from West London NHS Trust Mon, 01 Apr 2019 10:55:04 +0100 Thank you for this feed back and advice to future patients. I am delighted that you are now content as I know how much hard work you have had to do over the years to get to the place you are now. Hearing your feed back is so important to those of us who work here (staff and patients) as if gives us renewed energy to hold hope and determination when the going, as you say, can be tough. Knowing that for some people it really helps them on their journey to fulfilled lives and that your daughter will reap the benefits of this makes it all worth it. I will relay your message "give it your all" as for all of us that sums it up perfectly! Our many thanks and best wishes Amanda |
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