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- Hospital Information
- St Charles Hospital, Mental Health Unit is a care provider near Exmoor Street and provides mental health care with quality and reviews available to compare on BestcareCompare. This provider has 51 reviews with a rating of 2 out of 5 and a CQC rating of No Rating.
Mental Health Performance The table below is a standard list of mental health care metrics that are complied annually for hospitals in England. You can use this list to see how St Charles Hospital, Mental Health Unit is doing in areas that may be important to you. Health Metric Detail Indicator Bed occupancy rate 98.7% acute adult beds occupied 98.7% Care planning 6.90 on a scale of 0 - 10 6.90 CQC mental health trust ratings Good 2 Delayed transfers of care 4.45% bed days lost due to delays 4.45% Help out of hours 7.00 on a scale of 0 - 10 7.00 Improving recording of outcomes information for people receiving treatment 93.3% of people on the Care Programme Approach who have outcomes recorded via HoNOS 93.3% NHS England patient safety notices Good - all alerts signed off where deadline has passed 3 Open and honest reporting Amongst the best 3 Overall views and experience For average: 6.68 on a scale of 0 - 10 6.68 People on CPA followed up within 7 days of an inpatient discharge 97.7% of people were followed up 97.7% Percentage of staff receiving job-relevant training, learning or development in past 12 months 83.05% received relevant training/learning/development 83.05 PLACE patient led assessment of the care environment: condition, appearance, maintenance 96.7% 96.7% PLACE patient led assessment of the care environment: privacy, dignity, wellbeing 92.4% 92.4% Proportion of admissions gate-kept by CRHT teams 100.0% of admissions 100.0% Proportion of people receiving physical health advice and support from community services 5.37 on a scale of 0 - 10 5.37 Recommended by staff 3.74 out of 5 3.74 -
Care Provider Location and near by additional services
Patient Ratings Excellent 3Good 5Ok 4Poor 4Terrible 36Patient Reviews
St Charles Hospital, Mental Health Unit
By: Romina Termite Rating:.. 
Sep 16 2021 I have got my boyfriend in the Danube Ward. I have ever experienced a so terrible Ward like that. There aren’t doctors. My husband is ill treated and notwithstanding he asked for help several times days ago, nobody helped him. He is a 100% disabled person and he is misunderstood all the time because it is a sort of a wall between him and the nurse staff. They oblige him to take drugs all together without any support, without any humanity. Instead of taking comfort to patients the nurses are scaring my partner. They refused to let him go to a very important appointment because of his diabetic foot with the help of a person because they told that he should escape while he cannot walk!!! They refused to let him having his foot dressing and they told to go him back to Italy!!! If it is the way to this ward to assist people I prefer paying the private health care. They are inhuman and I will address to the authorities because they have detained for weeks my husband without our consent and without verifying anything about his life and overall because he has got just the guilty to ridicule the way NHS help people like my husband. There are some people into NHS that they even don’t know what are their rules. A complete disorganisation in the staff, a failure of coordination among nurses a failure of communication. They wanted to discharge my husband all the time because they don’t know how to do and how to treat him and they don’t know that a person like my husband needs to work and to be loved to gain trust in himself. People need humanity, warm, equal dignity. Being a doctor or a nurse is a mission not a to-do- thing just to withdrawal the salary at the end of the month! They didn’t have an interpreter and anytime they ask for one he/ she isn’t able to interpret in the correct way except that of the last time from Rome. Attached below the conditions my husband is in that moment thanks to them before and after. If you don’t want that I will take action against you wi
St Charles Hospital, Mental Health Unit
By: Emma Rating:.. 
Jan 13 2019 Reply from Central and North West London NHS Foundation Trust
Thu, 24 Jan 2019 17:24:39 Z
Thank you very much for this positive response. It's fantastic to hear of your good experiences of both our staff and our service. We always want our care to be "caring and compassionate", but it always means so much to staff when they hear this kind of praise for doing their jobs. Please do send to me the names of the staff that you wish to pick out on an individual basis. You can email me on seanmooney@nhs.net. Sean Mooney Matron for Redwood & Kershaw Wards Nightingale Building St Charles HospitalSt Charles Hospital, Mental Health UnitBy: Shirley Rating:.. Jan 6 2019 Reply from Central and North West London NHS Foundation Trust
Wed, 16 Jan 2019 15:47:57 Z
Dear Shirley, I am very sorry about the poor experience you felt your brother had whilst being an inpatient on Ganges Ward. I am aware that there were many telephone calls and correspondence between us and members of the family about the ongoing treatment of your brother. A member of your family was invited to attend the ward round and met with the ward doctors to discuss any concerns. It was at this meeting that it was noted that your brother had improved and the family had requested that he be discharged. This was agreed and a date was set. There was a misunderstanding with some staff members about your brother’s learning disability; my apologies for this breakdown of communication . About accessing patient’s rooms, there are many communal areas on the ward where you can visit your brother but going to bedroom areas are not allowed. This is to ensure that the safety of your brother and yourself is maintained by staff at all times. It also ensures the privacy and dignity of all patients on the ward. On Ganges ward we have many patients who are in crisis and need to be kept safe. This often means patients are very distressed and agitated. We have a duty to provide care and maintain the safety of all of our patients. I’m sorry for the stress your uncle encountered. I understand your brother was given his discharge plan by a member of staff, including who to contact in an emergency or with any concerns. A member of staff did contact and speak with your brother two days after he was discharged to ensure there were no issues and that the discharge was going smoothly. During this phone contact no issues were raised and we understood that things were settled since discharge from inpatient services. I appreciate that this has not been the best of times for your family and acknowledge that there were some issues around communication with family members during the admission which I wholeheartedly apologise for. All of the staff on the ward are receiving training updates to ensure that lessons are learned from your feedback as we want a positive experience for all service users and their carers using mental health services However if you are not fully satisfied with this response, please call me on 0208 206 7000. If for some reason I am not able to speak with you please leave your contact details and I will respond as soon as possible. You can also contact our Patient Support Service on 0300 013 4799 or email feedback.cnwl@nhs.net Yours sincerely Kevin Moore Ward Manager St Charles Mental Health Unit- Write a Review
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