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Mental Health Performance |
The table below is a standard list of mental health care metrics that are complied annually for hospitals in England. You can use this list to see how The Gordon Hospital is doing in areas that may be important to you. |
Health Metric | Detail | Indicator |
---|---|---|
Bed occupancy rate | 98.7% acute adult beds occupied | 98.7% |
Care planning | 6.90 on a scale of 0 - 10 | 6.90 |
CQC mental health trust ratings | Good | 2 |
Delayed transfers of care | 4.45% bed days lost due to delays | 4.45% |
Help out of hours | 7.00 on a scale of 0 - 10 | 7.00 |
Improving recording of outcomes information for people receiving treatment | 93.3% of people on the Care Programme Approach who have outcomes recorded via HoNOS | 93.3% |
NHS England patient safety notices | Good - all alerts signed off where deadline has passed | 3 |
Open and honest reporting | Amongst the best | 3 |
Overall views and experience | For average: 6.68 on a scale of 0 - 10 | 6.68 |
People on CPA followed up within 7 days of an inpatient discharge | 97.7% of people were followed up | 97.7% |
Percentage of staff receiving job-relevant training, learning or development in past 12 months | 83.05% received relevant training/learning/development | 83.05 |
PLACE patient led assessment of the care environment: condition, appearance, maintenance | 96.7% | 96.7% |
PLACE patient led assessment of the care environment: privacy, dignity, wellbeing | 92.4% | 92.4% |
Proportion of admissions gate-kept by CRHT teams | 100.0% of admissions | 100.0% |
Proportion of people receiving physical health advice and support from community services | 5.37 on a scale of 0 - 10 | 5.37 |
Recommended by staff | 3.74 out of 5 | 3.74 |
Patient Ratings | ||||||||||||
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By: | Bob jones |
| Dec 4 2018 | |||
I went into gordon hospital to be assessed, what I didn’t realise that I was being assessed for sectioning, no one told me what was going on, I was angry and frustrated but the staff seem to enjoy my discomfort, not once did I get any help or suppprt from anyone. The manegment must take full responsibility for the way this place is run
Original Comment Report... |
By: | Tracy Greene |
| Jul 14 2018 | |||
Reply from Central and North West London NHS Foundation Trust Mon, 30 Jul 2018 16:44:07 +0100 We are very sorry that you have had such a negative experience of The Gordon Hospital. I want you to know that I will be taking this feedback very seriously. In order to look in to your concerns properly and to address these issues, I will need some more information. It would be helpful if we could meet to discuss this. If you would be happy to do this, please can you call me on 020 3315 5505 so that we can arrange a time that suits you best? Or we can talk about it over the phone if you would prefer. If I am unavailable, please leave your contact details and I will call you back as soon as I can. You can also contact our Patient Support Service by telephone or email. Tel: 0300 013 4799 Email: feedback.cnwl@nhs.net Christine Elder-Ennis Matron The Gordon Hospital |
By: | billiehands |
| Jun 25 2019 | |||
Reply from Central and North West London NHS Foundation Trust Mon, 29 Jul 2019 12:37:43 +0100 Really pleased to hear that our service has been valuable and have passed this on to the staff. Thanks a lot! |
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