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Mental Health Performance |
The table below is a standard list of mental health care metrics that are complied annually for hospitals in England. You can use this list to see how Barnes Hospital is doing in areas that may be important to you. |
Health Metric | Detail | Indicator |
---|---|---|
Care planning | 6.97 on a scale of 0 - 10 | 6.97 |
CQC mental health trust ratings | Good | 2 |
Delayed transfers of care | 2.10% bed days lost due to delays | 2.10% |
Help out of hours | 6.72 on a scale of 0 - 10 | 6.72 |
Improving recording of outcomes information for people receiving treatment | 95.1% of people on the Care Programme Approach who have outcomes recorded via HoNOS | 95.1% |
NHS England patient safety notices | Good - all alerts signed off where deadline has passed | 3 |
Open and honest reporting | As expected | 2 |
Overall views and experience | Better than average: 7.48 on a scale of 0 - 10 | 7.48 |
People on CPA followed up within 7 days of an inpatient discharge | 95.2% of people were followed up | 95.2% |
Percentage of staff receiving job-relevant training, learning or development in past 12 months | 84.47% received relevant training/learning/development | 84.47 |
PLACE patient led assessment of the care environment: condition, appearance, maintenance | 93.6% | 93.6% |
PLACE patient led assessment of the care environment: privacy, dignity, wellbeing | 88.2% | 88.2% |
Proportion of admissions gate-kept by CRHT teams | 98.1% of admissions | 98.1% |
Proportion of people receiving physical health advice and support from community services | 5.32 on a scale of 0 - 10 | 5.32 |
Recommended by staff | 3.53 out of 5 | 3.53 |
Patient Ratings | ||||||||||||
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By: | na |
| Aug 8 2016 | |||
Your telephone staff are peremptory and rude. You give no indication of your opening hours at Barnes hospital and all I was told by your switchboard staff that the number given on the website is Springfield, and effectively would not give me a number on which to ring at 9.15pm. This is not satisfactory behaviour and arises only because a member of Barnes staff left a message asking my wife to call, leaving a number which was "not recognised", and a name which we could not grasp, who described them-self as a dementia adviser I would like someone to ring me, from that unrecognised number, which was 02035138659. The member of staff should ask for me rather than for my wife, who is already severely upset by getting such a message, with no ability to call it back.I would like a proper explanation for this way of dealing with whatever is the matter under discussion. Neither of us has visited the hospital> Original Comment Report... |
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